First and Business Class Cabin Crew
Etihad Airways
Total years of experience :15 years, 10 Months
Responsible for flight safety and security duties as per Operating Standards. Current on all aircraft types across the fleet and have maintained a solid training record.
Assigned Service Ambassador on Air France-operated Paris Charles de Gaulle flights, supervising and supporting the crew in all aspects of Etihad standard service delivery.
Practiced sound PR and marketing skills by driving on-board duty free sales, enrollment into frequent flyer programme and use of onboard wifi facilities.
Actively involved in promoting company sponsorships as a member of the international promotions and events team.
Provided excellent customer service through adopting service recovery methods, obtaining feedback, providing solutions and/or alternatives.
Provided inter-departmental administrative support; maintained accurate records of cost, retail, budget, market trends, image libraries and brand contacts/representatives.
Actively involved in the organisation and production of in‐store events, launches, international photoshoots and website development.
Upheld a five-star corporate image; liaised with numerous international fashion brands, obtained and organised promotional/marketing material, created presentations and trend reports and drafted copy for Boutique 1 Magazine.
First point of contact for local brands, designers and press; made
recommendations, and was able to initiate meetings in keeping with the company’s business interests.
Assisted Managing Director in the assignment of staff, maintaining accounts and business development.
Assigned to local and international events and exhibitions, representing global brands such as Ferrari, Moet et Chandon.
Demonstrated flexibility through undertaking a variety of roles. Appointed VIP Team Liaison for the visiting French Beach Soccer team and FIFA officials: organising itinerary, liasing with media and providing translation support.
Contributed to the organisation and production of numerous events, including Royal Bank of Scotland corporate hospitality at the Dubai Jazz Festival. Duties included database maintenance, obtaining quotes and negotiating with suppliers, supervision of staff, compiling guest list and arranging invitations.
Throughout my University career, I was expected to follow, compare and contrast Media sources in both French and English as a language-learning tool and point of discussion with my peers. I have had the opportunity to deconstruct and analyse advertising campaigns, political speeches, radio programmes, newspaper articles and television news broadcasts. I was also able to construct my own arguments in presentations and numerous written assignments. I particularly enjoyed researching and producing an investigative written piece into European Language Policy and the dominance of the English language in the EU. I also took part in the Student Associates Scheme, an enterprise which sees current students carrying out placements in Greater Manchester secondary schools with a view to introducing Higher Education to young people from diverse backgrounds, most of whom have little or no direct experience of the sector. My involvement in this scheme developed my skills in presenting and team working, and also bears witness to my ability to communicate successfully and sensitively with groups of people with differing expectations and requirements.