Sales Executive
Qatar Foundation
Total years of experience :12 years, 3 Months
- Greet guests, offer assistance, and assist them in order to ensure their queries are
answered in a timely manner and in compliance with Qatar Foundation’s customer
service standards
- Communicate customer requests and feedback to management
- Arrange and replenish on a continuous basis the shop shelves and ensure that the
shop floor and shelves are kept clean and tidy at all times
- Incharge of processing departmental orders
- Stock transfer monitoring (Store to store)
- Monitoring of Consignee's items/stocks
- Assist consignor's request i.e related requirements to become an accredited consignee
for the store
- Ensure that item inventory is in line with the physical count of the items on the list
- Handles cash register, processing payments via cash, credit, and debit cards
- Staff Rostering / Scheduling
- Presents ideas to the management which will help boost sales and customer service
Working as a Sales Representative for Baby Cocoon which is inspired from the runways for kids - little butterfly, the leading brand of children’s clothing, gifts and accessories in Gulf region ” Baby Cocoon ”.
· Greets and receives customers in a welcoming manner.
· Directs customers by escorting them to racks and counters.
· Serves customers by helping them select products and responds their questions.
· Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
· Manages financial transactions by processing payments i.e totalling purchases, processing cash, credit and debit cards.
· Arranges inventory, including receiving and stocking merchandise.
· Keeps customer informed by notifying them of promotions and future merchandise of their potential interest.
· Ensures the store is neat, clean and organized throughout each business day.
I work with Dior as a promoter where I was responsible for demonstrating and providing information of Dior Products i.e Perfumes, Make ups, lipsticks etc. I distributed product samples, brochures, flyers etc. to source new sales opportunities.
· Demonstrated and provided information of the products.
· Distributed product samples, brochures, flyers etc. to source new sales opportunities.
· Identified interest and understood customer needs and requirements.
· Set up booths and promotional stands and stocked products.
· Identify business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
· Sells products by establishing contact and developing relationship with prospects, recommending solution.
· Maintains relationships with clients by providing support, information and guidance, researching and recommending new opportunities, recommending profit and service improvements.
· Identifies product improvements or new products by remaining current on industry trends, market activities and competitors.
· Maintains quality service by establishing and enforcing organization standards.
· Maintains professional and technical knowledge by attending educational workshop, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
· Handling stock transfer.
• Represent and promote the organization's products and services
• Establish meeting times, places and agendas to discuss placing an advertisement in guide book and monitors which is in the tour bus
• Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
• Provide the team of the necessary information regarding the Company's business to better explain to guest
• Provide guidance to the team based on management direction
• Provide status reporting of team activities against the program plan or schedule by the management
• Keep the management informed of task accomplishment, issues and status at workplace.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
• Count the day's money transactions at the end of the day
• Prepare daily sales report
• Ensured that sections and merchandises were arranged, shelves are filled and properly tagged.
• Attended to customer inquiries, immediately actions customer’s complaint about the product that they purchased in our store.
• Used business awareness to maximize sales by providing the highest standard of customer service to achieve set target.
• Assisted Customers with their needs, answered their questions, and provided information on return/exchange procedures or policies.
• Computed and record totals of transactions.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Established and identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, and optical price scanners.
• Issued receipts, refunds, credits, or change due to customers.
• Offered customers carry-out service at the completion of transactions.
• Processed merchandise returns and exchanges.
• Received payment by cash, check, credit cards
• Calculated total payments received during a time period, and reconcile this with total sales.
• Compiled and maintained non-monetary reports and records.
• Kept periodic balance sheets of amounts and numbers of transactions.
