Rachelle Cooke, Cabin Crew

Rachelle Cooke

Cabin Crew

Qatar Airlines

Location
United Arab Emirates - Fujairah
Education
Bachelor's degree, Mass Communication
Experience
2 years, 10 Months

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Work Experience

Total years of experience :2 years, 10 Months

Cabin Crew at Qatar Airlines
  • Qatar - Doha
  • June 2013 to October 2014

• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
• Welcoming passengers on board and directing them to their seats;
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
• Checking all passenger seat belts and galleys are secure prior to rake-off;
• Making announcements on behalf of the pilot and answering passenger questions during the flight;
• Serving meals and refreshments to passengers;
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
• Giving first aid to passengers where necessary;
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
• Completing paperwork, including writing a flight report.

Event Coordinator at Concord Hotel
  • United Arab Emirates - Fujairah
  • September 2012 to April 2013

JOB DESCRIPTION:
• Schedules and coordinates public and athletic events, seminars, conferences and services for clients.
• Arranges various aspects of events such as security, staffing, parking, lighting, technical requirements etc.
JOB FUNCTIONS:
• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, arrange event signs and ensure appropriate decor to meet the quality expectations of the alumni association.
• Aggressively gather information on each project to achieve quality event productions.
• Create and revised room layouts for each event.
• Propose new ideas to improve the event planning and implementation process.
• Serve as liaison with vendors on event related matters.
• Assist with managing on site production and set up for events as necessary.
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
EVENT ADMINISTRATION:
• Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.
• Keep tract of event finances including check requests, invoicing and reporting
• Prepare and modify event contracts as requested
• Prepare and distribute the banquet events order in timely fashion

SERVICE SUPPORT ASSOCIATE at HSBC
  • United Arab Emirates - Fujairah
  • October 2011 to June 2012

To provide high level processing and quality service in a highly complex environment to achieve maximum internal customer satisfaction by effectively processing the required data.

- Preparation of scanning documents.
- Scanning of PFS/CMB related documents to GSC with relevant barcodes on priority.
- Printing and reconcile of GWIS scanning reconciliation report with scanning statistics report.
- In charge of ICCS and cheques clearance.
- Despatch all outward mail through Messenger/Post/Courier
- Distribution of all inward mails received from customers to the concerned dept with proper records.

Education

Bachelor's degree, Mass Communication
  • at Loyola Academy
  • March 2011

✵ Graduation B.A Mass Communication - Loyola Academy, Hyderabad, India 2008 - 2011. Mass Communication: • Advertising * Journalism - Print, TV, Radio * Public Relations * Publishing * Film-making - Direction and Production

High school or equivalent,
  • at Indian School
  • March 2008

✵ SSLC - Indian School, Fujairah - UAE 1993 - 2006

High school or equivalent,
  • at Indian School
  • March 2006

✵ HSE - Indian School, Fujairah - UAE 2006 - 2008

Specialties & Skills

MS Outlook Word Excel PowerPoint
Customer service and Support
Communication and Customer Service and Support
MS Word Powerpoint Excel
MS Office MS Word Powerpoint Excel
ASSOCIATE
CUSTOMER SERVICE
EXCELLENT WRITTEN
MS EXCEL
MS OUTLOOK
MS POWERPOINT
MS WORD
OUTLOOK
POWERPOINT
customer service
customer service associate

Languages

Hindi
Expert
English
Expert

Hobbies

  • Dancing,Listening to music,ECA
    Won many competitions in school level as well as inter school level. Eg:singing,dancing,English/Hindi elocution,recitation,fancy dress,and athletic events