Market Researcher
Sutherland Global Services
Total years of experience :12 years, 5 Months
I visit various businesses and institutions across Dubai to gather accurate and reliable information that will be pertinent to the online platform that is being developed by a Semi-Government E-commerce Firm and in partnership with Department of Economic Development to support Dubai’s visionary smart city ambitions.
Responsibilities:
● Data Collection and verification
● Interact effectively and professionally with the stakeholders and ensure data accuracy are maintained
● Introduce the project’s concept to the stakeholders and explain its benefits to their businesses and community
● Organize, plan, strategise and schedule daily and weekly course of action with the team and Market Executives to ensure that the targets are met
● Review data and perform further research for other relevant information
Achievements:
● Top 5 Best Performing Market Researcher awarded by Tejuri.com
● 3 time Top Weekly Individual Achiever for collecting the highest and most accurate information among 60 interns
● 4 time Best Performing Team for collecting the highest and most accurate information among 8 teams
- Provide administrative support to Senior Executives including the Operations Manager and the General Manager
* Handles phone and email correspondences
* Coordinate with marine agencies and technical department on the service schedule to ensure timely attendance
* Resolve customer complaints/issues and provide assistance for any further concerns
* Handle and process heavy flow of paperwork related to service department
* Maintain and update database for filing and document control
* Assist accounts with customer payments and invoicing
* Contribute to target sales worth AED 585, 000.00 monthly
Achievements:
* Initiated and maintained the first Service Order Register to the Operations department resulted to faster tracking of service related documents
* Instrumental in the increase of annual sales revenue for the Service Department by 12% during the year 2014
* Resolved and cleared long pending service orders worth more than AED 400, 000.00
* Reduced paperwork and invoice processing time by 76.6% (from 1 month processing time to maximum of 1 week) by improving posting procedures and strictly adhering to self-imposed deadlines
* Successfully registered the company as vendor and service provider to leading marine companies in the MENA region
Responsibilities:
* Planned and proposed projects according to OOL's advocacies
* Participated in international conferences to represent the organisation
* Assisted in events planning, including logistical requirements and associated travels
* Visited schools and target communities to initiate activities and projects approved
* Facilitated the approved activities and tracked progress of the activity
* Reported to the Headquarters on the activities carried out
Achievements:
•Successfully established partnerships with target advocacy centers (eg. Tahanan Sta Luisa - Care Center for Young Girls, Boys Town, and Training Center for the Handicapped) to conduct the organisation's activity
•Successfully facilitated programs and reading sessions in top universities in the Philippines (Ateneo De Manila University and Miriam College)
•Initiated the registration and legalisation of the organisation in the Philippines and led the organisation to be registered in Securities Exchange Commission, BIR & Quezon City hall
Responsibilities:
•Received and verified application forms, required documents, and check payments from shareholders and customers
•Attended to the queries of the investors regarding their stocks
• Received payments and prepared invoices and official receipts to the investors on their purchase of shares
•Assisted the accounts specialists in encoding the summary of payments received from the sales of stocks and shares from the stock transfer
Achievements:
•Completed and processed over 50 applications for stock investors daily
•Sold shares worth approximately 6, 250, 000.00php (AED 500, 000.00) in one week through good customer service and solid team effort