Sales and Operations Manager
Cedar Tree Hospitality
Total years of experience :19 years, 1 Months
Managing food and beverage provision and
operation for large functions and events.
* Recruiting, training and indoctrination of
company staff.
* Organizing, leading and motivating various
departments into an effective team.
* Organizing and performing quarterly audits to
achieve and maintain ISO standards.
* Quality control and monitoring of products
and services provided.
* Reporting on and advising during
management meetings, discussing and
reviewing performance, future improvements
and operational matters.
* Negotiating new and existing contracts with
customers, assessing and delivering individual
requirements and subsequent follow up and
feedback from services provided.
* Actively involved in the business
development.
Regatta Catering,
Strong sales, training and
interpersonal skills
* Demonstrated customer
orientation and empathy
* Consistent positive sales
record
* I was actively involved in the development of
this catering company and brand image,
covering its operations and sales.
* I was independently responsible for a given
team having to facilitate our clients in fulfilling
their catering requirements for various
functions and events.
* Duties similar to present position as previously
described with the following additions:
* Allocations of catering and waiting staff.
* Planning of menus and presentation in
consultation with chefs.
* Managing company budgetary expenses and
spending levels.
* Meeting with new suppliers to inculcate new
event market trends.
* Keeping abreast of trends and developments
in the industry, such as menus or trends in
consumer tastes.
* Attend events, as required, in order to build
relationships with a network of potential
customers and develop possible business
opportunities.
Mayz.com \[
Presentations via PowerPoint to buyer / seller
clientele in an open Q & A environment.
* Developing new merchant processing
relationships with small to large sized
businesses.
* Building new merchant services relationships
through inbound phone calls from various
referral sources and partners.
* Analysis of the customer's needs, identifying
and presenting appropriates solutions,
negotiations of rates, fees and appropriate
products to meet the needs of the customer
* Establish a reliable process in follow-up with
merchants to ensure that their products are
marketed, sold and dispatch in the correct
manner.
* Organization skills are a high priority as this
role must manage a large pipeline of
customers and sales leads.
utilizing the following skills: • Ability
to handle, make decision and perform under
stress in case of emergency situations.
* Provided excellent customer service to
passengers ensuring their safety and comfort
* Efficient management and control of
inventory and stock
* Exhibited good salesmanship in selling gifts
and duty-free items
* Carried-out In-flight safety demonstration
* Conducted briefing and task assignment for
team members
* Conducting Pre-flight checks in line with
airline standard procedures and guidelines
* Acted as a key contact for passengers on
flight regarding flight safety and destination
information.