College Professor
Nueva Ecija University of Science and Technology
Total years of experience :10 years, 9 Months
o Well prepared each aspect of the lessons before its delivery.
o Motivated the students before the actual
delivery of the lesson.
o Linked the topic with the previous
knowledge of the students.
o Used combination of different methods
and techniques in teaching.
o Interacted with students to induce curiosity, motivated and provoked thinking, imagination and application of the concepts taught.
o Kept up-to-date with changes in the curriculum and development in best practices.
o Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
o Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
o Handled customer inquiries, complaints, billing questions and payment extension/service requests.
o Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
o Greeted and assisted visitors and guests arriving at front desk
o Identified discrepancies in office supplies ordering
o Handled payments through cash, checks and credit cards
o Raised hotel sales 30% by utilizing new customer service and hospitality techniques
o Efficiently checked guests in and out which increased guest satisfaction level by 40%
- Orchestrated daily office processes and procedures to ensure seamless operations of all functions
- Prioritized and maintained correspondence, document management processes and filing systems; received and responded to e-mails and calls
- Managed schedules and calendars for meetings, presentations and conferences
- Prepared office memoranda and other informational materials