Head of Applications Development
Ministry Of Education And Higher Education - Qatar
Total years of experience :22 years, 4 Months
Responsible for software development and management of applications that cater to the needs of the Ministry Staff, Government and Private International & Community Schools. I manage 15 full-time employees, 30 outsourced resources, maintain in excess of 60 applications. Our applications whether developed in-house or purchased and customized, help manage the needs of >500 schools, >400K students and >40K employees (>27K payroll employees).
Provide expert technical assistance in the assessment, strategic planning, design and implementation of (Multi Million $) strategic projects linked with Qatar 2030 vision for the education and training sector.
Provide acquisition and proposal writing for large crosscutting activities, nationally and internationally. Provide coordination and necessary adjustments related to the implementation of the framework contract (Budget, Scope and Schedule) with Ministry of Education and Higher Education. Provide project management, coordination and quality assurance.
Responsible for project cost management.
Responsible for project quality management.
Responsible for change control and issue management.
Responsible for project risk management.
Responsible for BIDS management
Qatar National Education Data System (QNEDS 2.0) - Country Wide www.qneds.sec.gov.qa
QNEDS 2.0 is the main tool for Student, Teachers, School Performance Management and Education decision support. It is also the main hub for information for the wide scale of SEC stakeholders involved in the educational process in the state of Qatar. A one-stop-shop that serves all the internal reporting and business intelligence requirements in a fast, easy and user-friendly manner.
National Students Information System (NSIS) - Country Wide nsis.sec.gov.qa
NSIS is the core software application in the MOE for the collection, organization and management of student data in the public and private school systems that includes, but is not limited to, student schedules, enrollment, course history, achievement profile, grades, attendance and demographic information.
Electronic and Interactive Content and ePublishing - Country Wide
Through this project, we provide world-class digital content, across all of SEC’s curriculum areas in the State of Qatar.
E-Content is delivered via the eTextbook Library and is made available on students’ tablets for offline use.
Electronic Assessment System - Country Wide exams.sec.gov.qa
The aim of the initiative was to begin the transformation of summative and formative assessment within the Qatar school education system, as part of the wider aims of “Education for a New Era”.
Successfully:
o Deployed item bank software and configuration for SEC metadata
o Built internal operational secure item banks
o Implemented Open & Practice Item Banks
o Deployed item editor software including configuration for SEC workflow
o Deployed test creation software for assessments
o Implemented Scoring Software
o Automated candidate registration
Used the e-Assessment solution to recruit hundreds of teachers in situ from neighboring Arab countries
IT PMO Setup
Instrumental in the setup and development of the IT Program Management Office.
Enterprise Printing Management Solution
Developed a software platform and related application implementation for a centralized and modular printing solution. The accumulation of the solution good design in conjunction with the attached services led to reducing printing costs and seriously enhanced document security; distributing, editing, and repurposing, storing and retrieving documents electronically which makes SEC organization more productive every day so management could dedicate more time to running SEC critical business functions. Currently the solution handles 45 Million A4 page and 37 Million A3 page around the academic year.
Managing the Life Cycle of the Program for International Student Assessment (PISA)
Enterprise Monitoring and Application Performance Management
Big Data Planning
Open Data Planning
Creative Commons Framework Deployment
Inter-Government Data Exchange Protocol
Build the Technical and Partnerships Portfolio of the company including Intelligent Biometrics Systems, Facial Recognition Systems, CRM/ERP and Visual Communications Systems;
Drove the development of the organization from initial market assessment to setting up of the business and implementation of a robust strategic plan;
Created and motivated a strong senior operational team to achieve annual business and personal objectives;
Actively managed and built relationships across the business resulting in improved productivity;
Designed the structure, scope, components and interfaces of the Service Lifecycle;
Designed the Service Portfolio and the Service Catalogue;
Selected and managed Suppliers across the EMEA region, ratified the Service and Operation Level agreements;
Led the design of ad-hoc solutions for CRM customers, Visual Communication solutions and translation engines integration with ERP systems;
Analyzed market needs to improve and launch new and innovative technology solutions including the development of a digital information point resulting in an improvement in visual information available to customers and an overall increase in customer satisfaction.
Build and implemented all specifics for a new business venture with widely known Composite Expert(s) and European entrepreneur(s) in partnership with RAK Ceramics U.A.E. My role was to develop the business in the Emirate of R.A.K. with a vision of becoming one of the global leaders in advanced composite structures. At first stage, the business will be producing ultra-modern yachts with advanced composite materials. My role was to help promote the Emirate of Ras Al Khaimah through this venture to enter into high tech advanced composite constructions and high precision machinery thus establishing new standards of excellence.
Moved from V1-tech project to the Emirates of RAK to start the development of an ambitious project with subject matter experts and worldwide renowned entrepreneurs in composite materials;
Instrumental in the establishment of a new business venture with RAK Ceramics from design of the factory to meeting the first production deadlines;
Developed IT and Network policies;
Developed a comprehensive purchasing procedure in line with ISO Standards;
Developed HR polices and Employee Handbook;
Developed Suppliers Selection Policy;
Researched ERP solution ad-hoc design mirroring company business plan
Managed the introduction of the company to the world via successful marketing and branding at the Dubai International Boat Show;
Assisted in the design and development of the first prototype named Qua32 (32 foot power boat)
Technical responsibilities include planning, organizing and maintaining technical systems for the business. Developed policies, procedures and best practices to ensure the integrity and security of all information systems; overseeing all technology-related staff to ensure projects are accomplished according to budget guidelines and information systems are operational at all times.
Successfully developed an effective ERP System (from HR to Finance to Supply Chain Management and Reverse Logistics) which led to an increase in operational efficiency and an improvement of business processes.
Received excellent feedback for the modernization and launch of an up to date and effective IT department.
Controlling all aspects of technical services outside the U.S.A.
Managed the provision of first and second line support for all Symon international customers ensuring that appropriate Service Levels are met.
Managed installation and training services for the full range of Symon Communications products for all Symon international customers.
Line managed six staff; one technical support, three business applications Engineers (BAE) in the UK and two BA Engineers in India.
Provided pre sales support for the international sales force.
Acted as central point for all technical escalation and work closely with senior executives and developers in the U.S. to ensure customer satisfaction according to the agreed SLA and help promote Symon Professional services and suite of Products.
Owned all installation and support processes and procedures and attended service review meetings with key accounts and resellers.
Responsible for identifying and delivering ad-hoc solutions to customers ensuring infrastructure and procedural requirements have been secured.
Acted as central point for consulting with customers to understand their communication needs and help them implement the most effective configuration.
Managed, administered and serviced the company's computer network of more than 500 users.
• Acted as the co-coordinator of the information technology projects.
• Offered advice on, and implement strategies for maximizing the electronic communication systems.
• Evaluated and purchase software.
• Ensured the smooth functioning of all computers including remedying hardware or software problems.
• Updated as necessary the company’s' website.
• Answered user queries and offer advice on hardware and software problems.
• Managed and administered access to centralized databases.
• Offered training across the range of systems in operation.
Proudly part of Durham University and one of an elite group of triple-accredited business schools. The programme combines academic rigour with real-world business relevance to provide a qualification that is recognised and truly valued by employers. Taught by experts in their field, they share the very latest in business and management knowledge such as: Business Economics & Accounting Strategy Strategic Marketing Management Organisational Behaviour Leadership and Human Resource Management Operations & Supply Chain Management Research methods
ITIL Expert. the world’s most widely used IT Service Management Framework. ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. Celebrating 25 years of helping companies to benefit from advancements in global best practice, ITIL has become the choice of industry leaders worldwide - from small and medium-sized enterprises to large corporations. ITIL supports business outcomes ITIL enables business change ITIL manages risks in Line with business needs ITIL optimizes customer experience ITIL shows the value for money ITIL continually improves
PRINCE2 is recognised as a world-class international product and is the standard method for project management, not least because it embodies many years of good practice in project management and provides a flexible and adaptable approach to suit all projects. It is a project management method designed to provide a framework covering the wide variety of disciplines and activities required within a project. The focus throughout PRINCE2 is on the Business Case, which describes the rationale and business justification for the project. The Business Case drives all the project management processes, from initial project set-up through to successful finish.
Advanced Routing Competencies. 1. Selecting and configuring scalable IP addresses. 2. Implementing technologies to redistribute and support multiple advanced IP routing protocols such as OSPF, EIGRP and BGP. 3. Configuring access lists. 4. Designing and testing edge router connectivity into BGP network. • Remote Access Competencies. 1. Configuring Asynchronous connections. 2. Point-to-Point Protocol (PPP) architecture, protocol, call back, and compression. 3. ISDN architecture, protocol layers, BRI and DDR. 4. Configuring X.25, Frame Relay, and AAA. • Multilayer Switching Competencies. 1. Fast Ethernet, Gigabit Ethernet. 2. VLAN basics, types, identification, and trunking protocol. 3. Spanning Tree Protocol. MLS processes and configuration. 4. Multicasting protocols, routing and tasks. • Network Troubleshooting Competencies. 1. OSI Layers 1, 2 and 3. 2. TCP/IP, LAN switching, VLANS 3. Frame Relay, ISDN 4. AppleTalk, Novell, EIGRP, OSPF, BGP
Developed a digital adaptive filter using the Fourier transform destined for military use and for telecommunication sector.