Radwa Abdou

Job role:
• Handel customer inquiries through phone- or walk-in clients.
• Providing sales quotation according to client’s needs.
• Follow up with the customers to ensure sales targets achieved.
• Design the holiday packages (product) that we will be marketing and selling.
• Search the market for new opportunities to launch and market our products.
• Searching for new suppliers and contacting them to discuss the services they offer and rates.
• Negotiate the deals with the suppliers to insure best rates and high quality for the services.
• Establish and maintain strong relationship with prospective suppliers as well as clients.
• Provide a feedback and advise about the target market that we should start with that will be interested in the service we are offering.

-Oversee all company social media accounts management
-Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
-Coordinate social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
-Create editorial calendars and syndication schedules
-Work with product department to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages
-Monitors competitor activity within social media spaces
-Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

• Answer telephone calls and meet walk in clients and Provide the highest level of customer care and ensure achieving sales target.
•Plan and sell Holiday packages through online page and offline if need
• Make sure product is well presented and follow up with customers to achieve sales.
• proceed with the booking confirmation after online order is made.
• communicate booking details to on ground suppliers and communicate customer’s special requests.
• Follow up with customers before, During and after travel to ensure customer needs are being met and ensure customer satisfaction.
• Floor support and coach new junior staff on product and selling techniques as well as company policy .
• Attend management meetings to provide feedback about internal business processes effect on work flow.
• provide a feedback about marketing campaigns effect on customers.
• carry other managerial tasks when needed.

• Answer telephone calls and Provide the highest level of customer care at all times.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues.
• Set appointments for in-home technical visits and device replacements.
• Handel customer complains about products and services and ensure they are directed to the concerned departments.
• Follow up with customers to make sure problems are solved and insure customer satisfaction.
• Maintain tracked record for all customer interaction.

• Answer customer inquiries through calls, chat and meet walk in clients and Provide the highest level of customer care and insure achieving sales target.
• Gain a thorough understanding of customers’ needs through propping questions.
• Make suggestions and assist with Holiday planning, make domestic and international travel arrangements, which include: Hotel, tours, ground transportation and other travel related arrangements.
• Provide the best possible prices and advise the most suitable product.
• Make sure product is well presented and follow up with customers to ensure sale closure and achieve sales target.
• Inform customers of essential travel information, such as travel times, passport/visa requirements, check in / check out times, hotel amenities, tour arrangements and communicate customers’ requests to supplier.
• Follow up with client during travel to ensure customer needs are met and insure customer satisfaction.

• Answer telephone calls and Provide the highest level of customer care at all times.
• Gain a thorough understanding of customers’ needs through propping questions
• Make suggestions and assist with itinerary planning, make domestic and international travel arrangements, which include air, hotel, tours, car rentals, ground transportation and other travel related travel logistics.
• provide the best possible prices and advise the most suitable product.
• Make airline ticket reservations and issue tickets in accordance with the company policy using Saber GDS system.
• Inform customers of essential travel information, such as travel times, passport/visa requirements, check-ins, seating, meal preference and baggage allowance.
• Make hotel reservations in accordance with the company policy using Voyager hotel reservation system.
• Inform customers of essential accommodation information, such as check in / check out times, hotel amenities, hotel policies and communicate customers’ requests to the hotel.
• Make flight changes Through Saber system and run phase IV for schedule changes.
• Handle customer complaints before and during travel in a timely and professional manner to ensure customer satisfaction and repeat business.
• Contact with concerned service provider to validate customer complaints and ensure they are addressed and solved.
• Maintain a tracked record of all customer interactions.

SiriusXM Radio project (USA)
-Answer telephone calls and Provide the highest level of customer care at all times.
-Act with courtesy, speed and efficiency to build positive customer relationships .
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues.
-promote and sell the company product and services to potential customers and Recommend changes in products, services, and policies to existing customers
-Handle customer accounts and subscription, collect payments and answer all billing inquiries in a timely and professional manner to ensure customer satisfaction .
-Carry out any additional responsibilities assigned by the management .