Customer Center Manager
mobinil
مجموع سنوات الخبرة :16 years, 5 أشهر
• Leading 25 representatives and briefing them of the daily business needs.
• Set an individual target for each employee to; achieve the shop targets, see the gabs and treat it on the spot.
• Preparing a monthly report for each rep. including their performance and target achievements.
• Handling complicated problems.
• Prepare and set monthly coaching sessions for each rep.
• Preparing the monthly Shop Schedule
• Maintaining customer satisfaction.
• Coaching, challenging and supporting employees.
• Handled merchandising.
• Obtain high standard of public relations with the customers.
• Handling V.I.P customers.
• Control the logistic system from the Main warehouse to the shop and Vice-versa.
• Make daily inventory to minimize the shortage of the stock when needed.
• Control the logistic every day throws the ORACLE Application System.
• Control and coordinate the schedule and vacations each month.
• Take a shift & Replace any agent when off or annual leave.
starting from Jan 2013
Acting as area manager
• Managing 3 shops in Tanta.
• Responsible of hiring new Reps. in my area.
• Set target for the shops.
• Visiting and developing existing shops.
• Set monthly meetings for the shop managers to discuss strategy.