Guest Relation Manager
holiday inn
Total years of experience :9 years, 5 Months
Handling all guest complains, daily hotel inspection, contacting guest for better services/ solving problems, in-charge as a duty manager two times in a week, finding opportunity for improvement, in-charge assistant front office manager since May, 2014.
technical support in computer department and member in management meeting
• Managing Personal and Departmental Performance.
• Planning and Application of Quality management activities through the entire operation, Establish document control system, Provide quality training, People qualification and prepare for CCHSA implementation
• Defining quality standards and ensuring that all deliverables are of high quality and meet customers’ needs.
• Monitoring department’s performance to pinpoint weaknesses by gathering relevant data.
• Receive and Resolve customer complaints, queries, suggestion.
• Done many lectures such as, nurse-patient communication, ethics of dealing with patients, Prevention of Workplace Aggression and Violence, Opportunity for Improvement, way of success,
Hospital management orientation for new staff.
technical support
