Total Years of Experience: 10 Years, 10 Months
September 2018
To Present
Manager of Customer care department and Social Media
at halalah
Location :
Saudi Arabia - Riyadh
I work now at HalalaH (E-Wallet) Company as Manager of Customer care department
and Social Media .
- I am responsible for the customer care department and part of the social media team
and fraud team as well .
- I report directly with SAMA's Consumer Protac. Department Complaints .
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Hire and train new customer service agents.
- Controlling the entire department's functions & work flow.
My job involves being around the clock and following up on weekends, holidays and
official holidays because the department is working 24/7
E X
and Social Media .
- I am responsible for the customer care department and part of the social media team
and fraud team as well .
- I report directly with SAMA's Consumer Protac. Department Complaints .
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Hire and train new customer service agents.
- Controlling the entire department's functions & work flow.
My job involves being around the clock and following up on weekends, holidays and
official holidays because the department is working 24/7
E X
March 2015
To March 2016
Supervisor
at Saudi Telecom Company - STC
Location :
Saudi Arabia - Riyadh
June 2012
To February 2015
Team Leader
at ZAIN
Location :
Saudi Arabia - Riyadh
Team Leader for VIP call center in Zain company
June 2010
To December 2010
Tele Markrting
at Global travel club
Location :
Saudi Arabia - Riyadh
• Working at the "Global travel club" as a travel agent in 2010 for 6 month.
April 2010
To June 2010
secretary
at al-saed company
Location :
Saudi Arabia - Riyadh
• I Worked as a temp secretary as a part time job while I was studying in 2010.
February 2009
To October 2009
IT
at The Centennial Fund
Location :
Saudi Arabia - Riyadh
• Working IT at "The Centennial Fund" in 2009 for 8 month as a volunteer.
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