nourah alabdulrazzaq

I work now at HalalaH (E-Wallet) Company as Manager of Customer care department
and Social Media .
- I am responsible for the customer care department and part of the social media team
and fraud team as well .
- I report directly with SAMA's Consumer Protac. Department Complaints .
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Hire and train new customer service agents.
- Controlling the entire department's functions & work flow.
My job involves being around the clock and following up on weekends, holidays and
official holidays because the department is working 24/7
E X

Team Leader for VIP call center in Zain company

• Working at the "Global travel club" as a travel agent in 2010 for 6 month.

• I Worked as a temp secretary as a part time job while I was studying in 2010.

• Working IT at "The Centennial Fund" in 2009 for 8 month as a volunteer.