Raed Al-Tattan

Accomplishments:
• Served as a leading-edge technology expert, successfully architected and implemented next-generation solutions.
• Instrumental in leading ongoing efficacy of applications that rely on databases for data storage and access.
• Subject Matter Expert for designing database backup, archiving, and storage strategies.

Key Responsibilities:
• Commanding delivery of technology/ IT programs & projects, and business transformation solutions, with a firm commitment to innovation, high-performance standards and ROI.
• Defining and implementing IT strategies, policies & procedures of operation; establishing and executing IT solution strategy to support the organization’s growth and evolving needs.
• Designing, implementing, administering, and monitoring data management systems and ensuring consistency, quality, and security.
• Working on SD (Sales and distribution) module, leveraging extensive understand features and functions of the S/4HANA innovation.
• Drove strategic, industry-focused optimized transformations through Sales Automation Systems, thus benefitted business, sales team, and bottom line in multiple ways.
• Establishing standards, policies and procedures pertaining to the management, security, maintenance and use of the database management system.
• Managing the database availability and performance, including incident and problem management.
• Identifying, reporting and managing database security issues, audit trails, and forensics.
• Handling integrations with SAP (ECC, S4HANA) and between SFA and S4HANA.
• Integrating and implementing a suite of HR products, modules and attendance systems with MenaItech.
• Implementing Power BI Reports, facilitating tracking of key measures/ metrics as well as identification of opportunities for continuous improvement.

Key Projects to Credit:
• Upgraded SOTI System in 2021
• Integrated Sales Force System with Sap S4hana 2022
• E-Invoice phase one 2021
• Upgraded Sales Force System 2022
• Maintained Master data in Sales Force and apply GPS Locations

Accomplishments:
• Provided business with a day-to-day stable, and optimally designed, tested and implemented database environment that allows continued growth of business.
• Steered a culture of continuous improvement and quality, evolving software development best practices.

Key Responsibilities:
• Architected, designed, developed, deployed and supported throughout all stages of the solution life cycle. Tested business applications using appropriate methodologies/tools to enhance quality, flexibility & efficiency.
• Provided daily business application support: Incident and problem management, including escalation and follow-up of existing cases.
• Create, and run reports and routines to support the day-to-day business by using Crystal report or Microsoft Report Builder.
• Acted as a subject matter expert, and facilitator and coordinated system training initiatives for application users. Provided instructions for new system applications, development, process changes, enhancements and releases.
• Supported application configuration, upgrades and problem analysis in conjunction with users and external application/ service suppliers.
• Led implementation of sales automation system (Sales Buzz) and provided support and guidance to users, troubleshot to get high stability.

Key Projects to Credit:
• Implemented Sales Force System in 2020

Key Responsibilities:
• Executed day-to-day operations of the IT department. Developed and implemented new strategies and IT procedures which led to increased efficiency, enhanced workflow and improved customer satisfaction.
• Managed Sales Buzz Back office - setup, update, maintain and support users.
• Worked on SOTI MobiControl an Enterprise Mobility Management - Setup and config server, maintaining and creating/setup the client app.
• Maintained windows server 2008-2012. Set up, develop policy and created users on the Active directory.
• Defined system architecture, responsible for the technical design, planning, implementation and the highest level of performance tuning and recovery procedures for mission-critical computer systems.
• Identified detailed technical and business requirements by conducting business analysis, process reengineering and proposing to be business processes.
• Provided high-value IT services, managing technically advanced cost-efficient, state-of-the-art systems & processes. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Previous Professional Experiences:
• Jun 2014 - Jun 2015: IT Support Officer, Come Telecom & IT, Saudi Arabia
• Sep 2011 -May 2014: Senior Accountant, Alkimam Holding
• Jul 2010 - Jun 2011: Sales Supervisor, DIGICO Company