Senior Manager / Customer Service Dept
DAMAC Group
Total years of experience :13 years, 0 Months
-Developed and created the quality control team responsible for managing various customer‐related issues and ensuring delivery of quality customer service
-Arranged vacant units for move-ins by evaluating and checking damages and assigning tasks to contractors for apartment upgrades and renovations as Senior Manager of 35000 -unit building.
- Administered HR and administration duties, such as recruiting, hiring, training, motivating, and coaching of management team and front line employees.
-Coordinated with different departments regarding technical operations in creating install options to efficiently utilize manpower.
-Created call compliance reporting to ensure service levels and lower customer call abandonment.
- Oversaw all parties involved in the research and closing of a property .
-Frequently collaborated with the rental department in evaluating needs and devising action plans.
Provide highly strategic and tactical leadership as Sales Manager of this leading bank engaged in the business of CORPORATE / MORTGAE / SME / LOANS & CREDIT CARD (Retail Banking)/ planning new business development, sales and marketing functions. Work directly with the Managing Director to set both strategic and yearly target. Manage a team of 220 employees.
Key Responsibilities as branches retail support:
• Direct responsibility for achieving Annual Target set and agreed with the Management including profitability forecast including the implementation of annual operational plan with business management in market.
• Ensuring adequate compliance to guidelines and procedures set by the bank and the 3rd party sourcing vendor.
• Responsible for educating the Branch Staff Private Seminars & Field visit on different subject matters for increasing market share and business for Bank products. Increase market awareness for the Retail Banking products.
• Manage internal and external customer expectations in line with FGB overall Vision & Mission.
• Handle customer complaints pertaining to other departments and co-ordinate with the relevant people to ensure as a bank, we commit to serve the customer promptly and professionally
• Putting an annual plan and work with Branches Managers to ensure implementation of objectives and priorities.
ISO :9001- ISO :2008 PRODUCTS of International Brands -in the assigned territory of Qatar through direct Sales to Corporate/Institutional Sales with a view to ensure market penetration, turnover, market share and bottom line. Reporting to the General Manager. Supervised 32 staff.
All details will be send as required