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Muhammad  Raees, Retention Specialist

Muhammad Raees

Retention Specialist·mirrox

United Arab Emirates

High school or equivalent, Art And Communication

Work experience

Total years of experience: 5 years, 9 months

Retention Specialist

July 2024 - December 2024

mirrox

Dubai, United Arab Emirates

July 2024 - December 2024

Drive client retention and trading volume growth in international markets by providing tailored support and market insights.
Conduct professional Zoom meetings to educate clients on market trends, trading strategies, and platform features.
Deliver accurate market signals based on in-depth technical and fundamental analysis to enhance client profitability.
Manage and optimize client relationships through CRM tools, ensuring proactive communication and follow-ups.
Implement strategic re-engagement campaigns to activate inactive clients and secure consistent second deposits.

Company industry:
Trading & Commodity Trading
Job role:
Customer Service and Call Center

Retention Executive

February 2024 - June 2024

Connect Solution

Dubai, United Arab Emirates

February 2024 - June 2024

Successfully retained and engaged clients in the Indian and international forex markets by offering timely market analysis and trading recommendations.
Increased client deposits by delivering customized trading solutions and proactive account management.
Utilized CRM systems to streamline client interactions, monitor trading activity, and ensure consistent follow-ups.
Assisted clients in executing profitable trades, enhancing their understanding of forex trading and market movements.

Company industry:
Trading & Commodity Trading
Job role:
Customer Service and Call Center

Telesales Executive (Conversion)

March 2023 - January 2024

Hashtag

Dubai, United Arab Emirates

March 2023 - January 2024

Achieved high First-Time Deposit (FTD) conversion rates by effectively presenting trading platforms to international clients.
Conducted persuasive sales calls, introducing clients to forex trading, stock market opportunities, and risk management practices.
Managed and tracked sales performance through CRM systems, ensuring timely follow-ups and client engagement.
Trained and mentored new team members on telesales techniques, improving team performance and sales effectiveness.

Company industry:
Financial Services
Job role:
Sales

Trader & IB Partner

February 2020 - November 2022

Metafx Global

Faisalabad, Pakistan

February 2020 - November 2022

As a Trader & IB (Introducing Broker) Partner at Metafx Global, I was responsible for executing profitable trades, managing risk, and promoting the platform to potential clients. I developed and implemented trading strategies based on technical and fundamental analysis, consistently delivering strong results in the forex market. In my IB role, I worked to expand the client base by educating potential traders, guiding them through the registration and deposit process, and providing ongoing support. My expertise in client relationship management, as well as my ability to analyze market trends, helped me foster long-term relationships with traders, ensuring continued growth for both my personal trading portfolio and the platform’s network.

Key Skills:

Forex Trading—Expertise in executing trades based on technical and fundamental analysis for consistent profits.
Client Acquisition & Retention - Skilled in building and maintaining relationships with clients, ensuring retention and continuous engagement.
Risk Management—applying risk control strategies to safeguard capital and maximize trade outcomes.
Introducing Broker (IB) Program Management—Experience in promoting broker services, onboarding clients, and increasing platform activity.
Technical & Fundamental Analysis - Strong ability to analyze market data, economic reports, and price action to make informed trading decisions.

Company industry:
Financial Services
Job role:
Finance and Investment

Cryptocurrency Trader

January 2019 - February 2020

Binance

Faisalabad, Pakistan

January 2019 - February 2020

During my time as a Crypto Trader, I gained valuable experience in analyzing and trading a wide range of cryptocurrencies. I developed a solid understanding of market trends, price action, and technical indicators, which enabled me to execute profitable trades. I stayed updated on market news and utilized both fundamental and technical analysis to make informed trading decisions. My experience also included risk management techniques, ensuring a balanced approach to trading while minimizing exposure. This role honed my ability to manage fast-paced, high-risk environments and sharpened my decision-making under pressure.

Key Skills:

Cryptocurrency Market Analysis - Proficient in analyzing crypto market trends, price movements, and market sentiment.
Technical Analysis - Experienced in using technical indicators like moving averages, RSI, MACD, and candlestick patterns.
Risk Management - Applied strategies to minimize risk, protect capital, and optimize trade positions.
Fundamental Analysis—Evaluated the underlying factors influencing cryptocurrency markets, such as news and technological advancements.
Trade Execution & Strategy - Expertise in executing trades on crypto exchanges and developing short-term and long-term trading strategies.
Portfolio Management - Managed a diversified crypto portfolio, balancing risk and reward.
Decision-Making Under Pressure - Successfully made quick, informed decisions in volatile market conditions.

Company industry:
Financial Services
Job role:
Finance and Investment

Education

Government College University

March 2018

March 2018

High school or equivalent, Art And Communication

Pakistan

GPA (percentage): 50%

GPA (percentage): 50%

Skills

Customer Service
Expert
Customer Service
Expert
Telesales
Expert
Telesales
Expert
CRM software
Expert
CRM software
Expert
Retention
Expert
Retention
Expert
FX Trading
Expert
FX Trading
Expert
Client Retention & Engagement
Expert
Client Retention & Engagement
Expert
Sales & Conversion (Telesales)
Expert
Sales & Conversion (Telesales)
Expert
Market Analysis (Technical & Fundamental)
Expert
Market Analysis (Technical & Fundamental)
Expert
sales
Expert
sales
Expert
Negotiation & Persuasion
Expert
Negotiation & Persuasion
Expert
CRM Software (Zoho CRM)
Intermediate
CRM Software (Zoho CRM)
Intermediate
Sales Training & Mentoring
Expert
Sales Training & Mentoring
Expert
Time Management & Multitasking
Expert
Time Management & Multitasking
Expert
Telesales
Expert
Telesales
Expert
Forex Trading
Expert
Forex Trading
Expert
Lead Generation & Prospec
Expert
Lead Generation & Prospec
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Telemarketing
Expert
Telemarketing
Expert
Marketing
Expert
Marketing
Expert
Call Center
Expert
Call Center
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Urdu
Native Speaker
Punjabi
Native Speaker
English
Expert
Hindi
Intermediate

Training and Certifications

Training
Retention expert
telecoy
Jul 2023

Hobbies

  • Forex Trading Technical Fundamental Analysis Personal Development Learning New Technologies
    i won best customer service in Metafx Global