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Raees Rafaideen , Customer Service & Administrator

Raees Rafaideen

Customer Service & Administrator·OMORFIA GROUP,

United Arab Emirates

Bachelor's degree, Animation

Work experience

Total years of experience: 8 years, 9 months

Customer Service & Administrator

November 2022 - Present

OMORFIA GROUP,

Dubai, United Arab Emirates

November 2022 - Present

• Managed office operations and inventory to minimize resource shortages.
• Coordinated client appointments and handled communications via face-to-face, phone, and
email.
• Supported management with reporting and decision-making preparation.
• Trained and briefed team members on product updates and sales strategies.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Front Desk Executive

January 2022 - April 2022

Marino Beach 5 star Hotel,

Colombo 3, Sri Lanka

January 2022 - April 2022

• Handled check-ins, reservations, and guest support using OPERA & Cloudbeds systems.
• Ensured excellent guest service and responded to customer requests efficiently.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Front Desk Executive / Manager

January 2018 - December 2021

Kubra Libre Pvt Ltd,

Colombo 3, Sri Lanka

January 2018 - December 2021

• Built strong relationships with repeat customers through professional service.
• Conducted staff training to elevate front office service standards.
• Resolved guest complaints and improved operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Accounts Manager

January 2017 - October 2017

Inovaze Redifined Pvt Ltd,

Colombo 3, Sri Lanka

January 2017 - October 2017

• Assisted clients with commodity trading and sales.
• Collaborated with sales teams to meet strategic business targets.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Education

MS Office

January 2014

January 2014

Bachelor's degree, Animation

Sri Lanka

GPA (percentage): 100%

GPA (percentage): 100%

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate

Languages

English
Beginner
Hindi
Beginner

Hobbies

  • Table Tennis