IT Network & Collaboration Engineer - Manager
Telecommunications Regulatory Authority (TRA)
Total years of experience :15 years, 7 Months
TRA is responsible for regulating all aspects of telecommunication and information technology industries
in UAE.
lead and administer corporate network & systems; day-to-day IT Network management and support for two Enterprise Data centers and seven remote sites, one per
emirate, connected via multiprotocol label switching (MPLS). Driving powerful cost-saving negotiations with vendors to deliver IT projects
* Initiate and deliver IT portfolio plans for technology projects, AMCs and
new IT Assets (recurring 2+ Million AED)
* Delivered 24/7 on call support and handled remote administration to ensure round-the- clock service.
* Meet IT operations KPIs.
* Ensure high availability for all services
* Install, configure, troubleshoot & monitoring IT service desk calls related to corporate networks, servers, Wireless, IP Telephony, video conferencing and other applications.
* Plan schedules to implement health checks, upgrades, maintenance windows.
* Proactively monitor/analyse current devices health
* Performing periodic backups for the network devices.
* Oversee vendor & supplier activities throughout the projects lifecycle from initiation, to planning, execution.
* Documentation of new systems and services Guides, Network & Systems Layouts, Password Management, IP Addresses, Service Provider Network Links, hardware and software Assets, outage reports)
* Generate detailed call billing reports per users/departments
* Provided management with periodic reports on network activity
* Procurement of all IT related equipment and services.
* Comply with ISO 27001, ISO20000, ITIL. Enhance security for data and VoIP
* Develop & Mentor junior IT team members
* Key Projects
1. Re-design the network, DC Core & IDF switches to serve as a centralized, scalable, and high available
infrastructure.
2. Implementing 3rd
party IPT solutions improved productivity, and end-customer experience.
3. Wireless Guess Management portal
4. Migrations to latest IP Telephony, video conferencing, collaboration & conferencing tools
Supported enterprise end-users in business-changing technology projects, including wired and wireless network,
IP Telephony systems, and operating systems deployment for new business premises. Facilitated company expansion and
provided controlled user support; implemented incident management and problem solving solution. Compiled
documentation and produced in-depth, targeted training on new systems and software for user groups
Alpha Data
Outsourced to top-tier multinationals; delivered IT support in cutting-edge technical environments for highly regulated