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Raffaello Villani, Technical Custmer Care Level 1

Raffaello Villani

Technical Custmer Care Level 1

Teleperformance on committed Apple

Location
Italy
Education
Master's degree, App, HTML, webSpaces, SQL, Client Server App
Experience
22 years, 10 Months

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Work Experience

Total years of experience :22 years, 10 Months

Technical Custmer Care Level 1 at Teleperformance on committed Apple
  • Italy
  • April 2013 to July 2013

Advisor Apple iOS Device: \nMy role is answear and engineer about Apple iOS's device: iPhone, iPad, iPod. iTunes, iCloud \nTroubleshooting with customer for solve issue's device

administrator wine-bar/cookery food at LeBeccherie Absinthe Wine Bar
  • Italy
  • April 2007 to October 2012

LeBeccherie Absinthe Wine Bar; 2007 - 2012
administrator wine-bar, cookery food
Cooker, bartender, Front End Public Business;
Salve - Lecce.

Outbound telephone operator at Scabe Service
  • Italy
  • January 2011 to January 2012

Scabe Service sas; 2011 - 2012
Outbound telephone operator;
Business of selling services related to subscription products to customers
SKY Italy, tasks of Back Office, Mail management control and document filing.
Lecce.

administrator sales and wherehouse at SPIRITAFFINI snc
  • Italy
  • January 2004 to December 2007

SPIRITAFFINI snc; 2004 - 2007
administrator;
Food and Beverage business, food & Beverage store magazine;
Lecce.

developer at IBM's
  • Italy
  • April 2002 to November 2003

IBM's developer; 2002 - 2003
Worker on Senato della Repubblica (Senate of the Italian Republic);

Analyst Programmer platform WinNT - Oracle 8i Client HTML Langauge at server and TAURUS search engine System web
  • Italy
  • February 2001 to March 2002

Analyst Programmer platform WinNT - Oracle 8i Client HTML Langauge;
Programming app. client-server and TAURUS search engine System web;
Roma.

TSF Ferrovie dello Stato Italia; 2001 - 2002
Dipt. Computer Science (Italy Railways);
Analyst Programmer platform WinNT - Oracle 8i, VB6 Programming software;
Programming web applications;
Roma.

Developer Client Microsoft VB6 - Oracle 8i at SEMA IT
  • Italy
  • April 1999 to January 2001

SEMA IT; 1999 - 2001
dipt.Italian TIM Mobile Comunication;
Developer Client Microsoft VB6 - Oracle 8i;
Software Programming: VB6, SQL
Roma.

skilled worker at Benaglia snc
  • Italy
  • January 1997 to February 1999

Benaglia snc; 1997 - 1999
Responsible week Lathes CNC Programming VEGA T;
PLC programming series for pieces not exceeding 30 units;
Quality control of artifacts VEGA Lathe T3 operational centers);
Pianoro - Bologna.

worker programmer CNC at Co.Ra. snc
  • Italy
  • January 1995 to January 1997

Co.Ra. srl; 1995 - 1997
Workwe CNC: assigned to the installation and removal of artifacts machine
tools (CNC milling);
Anzola dell'Emilia - Bologna.

Technical Teacher Practical - ITIS Varese at ITIS Gazzada (Varese)
  • Italy
  • January 1992 to January 1995

ITIS Gazzada (Varese); 1992 - 1995
Technical Teacher Practical - ITIS Varese;
Laboratory of Mathematics, Systems and Automation, Probability.
Technical Teacher Practical - ITIS Varese;
Laboratory of Mathematics, Systems and Automation, Probability.
Varese.

Officer Warehouse Management at Mall CONAD
  • Italy
  • March 1990 to June 1992

Mall CONAD; 1990 - 1992
Officer Warehouse Management: inventory control internal and external.
Control provision and consumption of goods on the shelves, a business with sales
agents and quality control inventory in the warehouse.
Salve - Lecce.

Education

Master's degree, App, HTML, webSpaces, SQL, Client Server App
  • at Stage App Micorosoft developer
  • October 2000

Stage in Microsoft App and Developer for client programmer

Master's degree, Stage on the law RSU 626 Safety work
  • at region Emilia Romagna Bologna
  • October 1996

Technical internship on the law RSU 626, intensive internship Safety & Training in companies in the specific fields of machine tools

Master's degree, Stege CNC
  • at CO.RA ind Stage's worker
  • January 1996

Stage programming machine Tools CNC

Master's degree, Prosecutor's Office in Court of Lecce
  • at Prosecutor's Office in Court of Lecce
  • May 1993

enable to: -Official Agent fees and debt recovery

Bachelor's degree, Specialization Computer Science and Management
  • at ITIS E FERMI
  • August 1988

ITIS "E Fermi" - Lecce; 1988 Technical School Diploma; Specialization Computer Science and Management.

Specialties & Skills

Team Management
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Food Quality
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Controls
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Cooking
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Cuisine
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Pubblic Realtions with customers (front and back ends)
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Management Sales Agent fo Food sales
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CNC softaware and programming
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School Laboratory Teaching
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Developer MICROSOFT App Client
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Windows App(office, Outlook etc etc)
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Cooking , cookery, Bartender,
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Languages

English
Intermediate
Italian
Expert