Head of IT and PMO
Datailer Technologies
Total years of experience :17 years, 8 Months
• Established IT Strategy, Governance, Policies, Procedures, and managed 20+ resources.
• Directed global client and vendor management, overseeing end-to-end support for user
requirements and IT procurement. This included the preparation and review of RFPs, RFQs, Business Proposals, presales presentations, legal documents, and contracts for 40+ clients and 10+ vendors.
• Saved 1M USD part of digital transformation and implemented and supported Salesforce Lightning (LWC) customer experience cloud solutions and migrated Salesforce Classic and Hexa BPM applications.
• Championed Agile methodologies, DevOps practices and CI/CD pipelines, utilizing Jira, Kanban boards, and Agile ceremonies for project process flow.
• Turned liabilities and unused capital to strategic income after implementing corporate currency using blockchain technologies to manage loyalty and reward program and acted as Product Owner.
• First in the region to implement and launch Real Time Coach App to facilitate all the coach requirements globally and developed Smart Commerce app with MERN Stack, Generative AI, ML and Metaverse.
• Redefined ERP using AI, using new chiplet and developed a solution for National
Supply Chain using Blockchain and IoT.
• Conducted training to internal IT & HR team and the clients on Agile, Team
Leadership, Customer Service, Job Evaluation and Project Management.
• Optimized cost and resource by implementing multi-cloud architecture using MS Azure and Google cloud.
• Saved USD 300k and migrated client Oracle solutions and Database to government centralized Oracle cloud.
• Increased 90% eficiency by automating complete HR process using MS Power Apps, MS Power Automate, and MS Team.
• Directed and participated in HR department executive search requirements for the clients, talent acquisition, preparing strategy, talent development and job evaluation.
• Held advisory role for end clients in presales, project cost optimization, Hyper automation architect, Due Diligence, Building Strategy, Artificial Intelligence for Service, Retail, Manufacturing, Engineering, Healthcare, Driving Schools, Insurtech, Education, Gaming and Fintech industry.
Information Management and Disruptive Technology (IMDT) Department -
Manager- IT Application and Service (DevOps) Delivery-IsDB (Jan 2018 - Mar 2020)
• Managed USD 40 Million portfolios and DevOps model division of 16 Full-Time
Employees (FTE) and 63 outsourced resources and acted as department Director.
• Responsible for overseeing and managing the Project Management Ofice (PMO), IT Operations and Infrastructure, Vendor, Contract &, Procurement Management, Service Management, DevOps, CI/CD, IT Security and implementing Agile Project Team.
• Saved 30% of the cost by implementing Digital transformation in the organization using Jira, SAP, MS Azure, and other lean and AI tools to take decision quickly.
• Increased 95% eficiency by evaluating, re-engineering and automating business processes end to end using best industry practices & standards.
• Responsible for Agile project management and implemented scrum framework.
• Delivered 98% of the projects on time and led PMO with 263 projects and 7
Programs.
• Led BCG, PwC, and internal team for Business Strategy and recommendations.
• Achieved big business transformation within 3 months with the implementation of the new decentralized organizational structure with new Delegation of Authority (DoA) in the SAP, across all complexes, staf, and regional hubs with zero negative impact or
delay in IsDB operations or financial transactions.
• Prepared and executed program to migrate SAP ECC to SAP S/4 HANA and SAP HEC.
• Increased customer satisfaction and experience by 70% by implementing project procurement portal for existing and prospective clients managed through Ofice of Governors in each member countries with the orchestration of several systems with SAP OMS, analytical tools, and stakeholders to get real-time analytics and forecasting.
• Implemented SAP Ariba Procure-to-Pay (P2P) and SAP GRC solution.
• Achieved 97% auto decision accuracy with the implementation of Senior
Management Dashboard by integrating with MS Power BI, SAP, Jira, other transactional and non-transactional system with real-time data and strong linkage between growth strategy, budget, resource allocation, and resource mobilization.
• Provided Agile, change management (Adkar and Prosci) and leadership training.
• Introduced first mobile app for the organization to streamline transparent resource
onboarding, automating, and managing all the HR, admin, and health care requests.
• Automated internal healthcare facilities and insurance requirements using ASP.Net.
• Developed and implemented IT Strategy, Governance, Security Policies and Procedures.
• Prepared and submitted proposal to migrate SAP HCM to SAP SuccessFactors.
• Implemented 24x7 service desk to support 11 regional ofices across the globe using ITIL.
• Successfully tested with the real time mock drill for the first time in 40 years for the organization readiness of emergency with the implementation of IT Disaster
Recovery solutions and tested bi-annually with agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
• Managed SAP, Finastra Fusion Invest, Swift, Fircosot, MS Power BI, Microsoft.Net, MS
Sharepoint, BPM, Jira, MS SQL Server, Oracle, MS Azure, Networking and Security.
Export Credit (ICIEC)-Islamic Development Bank Group, Jeddah (Jan 2013 - Jan 2018)
• Managed USD 20 Million IT portfolios and reported directly to the CEO and responsible for overseeing and managing IT functions, projects, services, and 6 FTEs.
• Reduced 15% expense in IT shared service and 20% internal IT OPEX and
accomplished financial objectives by forecasting requirements and implementing ABC Costing, preparing an annual shared service budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Led PwC and internal Think Tank team to develop IT Business Strategy.
• Implemented SAP MM, SAP HCM, SAP FICO and orchestrated other solutions.
• Implemented intuitive, responsive, and user-friendly websites, solutions and portal using rich User Interface (UI) and customer experience.
• Prepared, and assessed KPI and performance of department and trained the team.
• Prepared Request for Proposal (RFP) for a new IT system, conducted due
deligence, and finalized the procurement process by analyzing the technical and financial
proposal.
• Implemented and automated IT Service Level Agreement (SLA) using ITIL standards.
• Implemented strategies, governance, policies, and procedures by evaluating outcomes; identifying problems; evaluating trends; and anticipating requirements.
• Implemented 112 Audit Recommendations from internal and E&Y audit team and saved
huge cost and big reputational risk and received appreciation from the management.
• Developed IT department yearly, 3-year business plan and 5-year strategy.
• Successfully migrated core solutions in Oracle D2K to MS.Net (ASP.Net and C#) &
Crystal Reports, and physical server in Windows to Oracle Virtual Machines (OVM) in Linux.
• Led the Oracle and .Net team for business solution development, enhancement and
support request.
• Utilized resources eficiently and increased profitability of solutions and services
along with customer experience and experience management improvement.
• Developed solutions for Visa Screening, Continuing Medical Education (CME), 250 plus processes for Healthcare Professional Licensing, Healthcare Facilities Licensing and Health Insurance.
• Developed Business Process Flow and BRD using OpenText BPM and solution for
Injury and Poisoning, Sick Leave, Birth Certificate, Corporate Communication, and Infectious Disease Notification.
• Involved in client meetings, gathered requirements, conducted feasibility studies, assigned team members, supported user requests and application development.
• Developed and implemented Enterprise solutions using MS.Net C#, Asp.Net, Oracle ERP E-Business Suite 12.1, Oracle DB 10g, OpenText BPM & Livelink.
• Developed project baseline, estimations, Work Breakdown Structure (WBS) and tracked all aspects of the project - scope, schedule, efort, staf, SCM, risks, and issues.
• Prepared architecture for a dynamic ERP and introduced as a platform as a service for multi-industries with less customization.
• Received first prize in National Level project competition under team project Student Info Management System at Kannur in 2006. • Received first prize in Inter-State Level project competition under team project Student Info Management System at Hubli in 2005. • Represented college in Inter-State Level seminar on Patent and Entrepreneurship at Hubli in 2005.
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