Rafi Panalam Mohammedkunhi

• Directed IT Department portfolio and Center of Excellence, established IT Strategy, PMO, Governance, Policies, Procedures, IT Service Level Agreements, and supervised 20+ onsite and remote resources.
• Directed global client and vendor management, overseeing end-to-end support for user requirements and IT
procurement. This included the preparation and review of RFPs, RFQs, Business Proposals, presales presentations, legal documents, and contracts for 40+ clients and 10+ vendors.
• Refined customer journey with business process reengineering and Saved USD 1M by developing optimized architecture and customer onboarding process using MS D365 F&O, Salesforce Lightning (LWC) customer 360
experience using community and experience cloud and migrated Salesforce Classic and Hexa BPM applications.
• Implemented and integrated Business Solutions and the process with SAP S/4 HANA FICO and Ariba module.
• Championed Agile methodologies, utilizing Jira, Kanban boards, Slack, Trello and Agile ceremonies for project management and process flow and delivered 15+ projects.
• Turned liabilities and unused capital to strategic income after implementing corporate currency using Polygon blockchain technologies to manage loyalty and reward program and acted as Product Owner and solution architect.
• First in the region to implement and launch Real Time Coach App to facilitate all the coach requirements globally with Sensible AI and live Coach and custom-made real-time program based on customer feedback and input using, ReactJs, React Native, MongoDB, GraphQL, JSON, XML and NodeJs.
• Developed Smart Commerce app with MERN Stack, Generative AI, ML and Metaverse which integrated with 50+ API and microservices including, NDC (IATA), 100+ Store POS, MS D365 FO and Payment Gateway.
• Redefined ERP using AI, using new chiplet and developed a solution for National Supply Chain to ease TAX and other fees using Polygon Blockchain, IoT, Python Pytorch. TensorFLow, React Native, PostgreSQL, and NodeJs.
• Optimized cost and resource by implementing multi-cloud architecture using MS Azure and Google cloud.
• Saved USD 300k and migrated client Oracle solutions and Database to government centralized Oracle cloud.
• Increased 90% efficiency HR processes using MS Power Apps, MS Power Automate, and MS Team.
• Directed and participated in HR department executive search requirements for the clients, talent acquisition, preparing strategy, talent development and job evaluation.
• Carried out training on Agile, Team Leadership, Customer Service, Job Evaluation and Project Management.
• Held advisory role for end clients in presales, project cost optimization, Hyper automation architect, Due
Diligence, Building Strategy, Artificial Intelligence for Service, Retail, Ecommerce, Manufacturing, Engineering, Healthcare, Automobile, Insurtech, Education, Gaming and Fintech industry.

Information Management and Disruptive Technology (IMDT) Department -
Manager- IT Application and Service (DevOps) Delivery-IsDB (Jan 2018 - Mar 2020)
• Oversaw USD 100 Million portfolios and DevOps model division of 16 Full-Time Employees (FTE) and 63 outsourced
resources, 100+ Vendors, 500+ stakeholders and acted as department Director.
• Directed and oversaw the Project Management Office (PMO), IT Operations and Infrastructure, Vendor, Contract &, Procurement Management, Service Management, DevOps, CI/CD, IT Security and Agile (Scrum) Team.
• Saved 30% of the OPEX with the implementation of Digital transformation in the organization using MS O365 Suite, Jira, SAP, MS Azure, and other lean and AI tools to take decision quickly.
• Increased 95% efficiency by evaluating re-engineering and automating business processes end to end using best
industry practices & standards.
• Oversaw Agile project management and implemented scrum framework and delivered 98% of the projects on time and led PMO with 263 projects and 7 Programs.
• Led BCG, PwC, and internal team for IT Strategy and Governance development and implementations.
• Achieved big business transformation within 4 months with the implementation of the new decentralized
organizational structure with new Delegation of Authority (DoA) in SAP, across all complexes, staff, and regional hubs with zero negative impact or delay in IsDB operations or financial transactions.
• Prepared and executed program to migrate SAP ECC to SAP S/4 HANA and SAP HEC.
• Orchestrated Moodys risk management solutions and migrated Mysis to Finanstra Fusion Invest solutions for
Treasury department with enhanced architecture.
• Enhanced approval process by 90% with auto disbursement projection based on Artificial Intelligence (AI) using SAP, Machine Learning (ML) and R-code.
• Implemented full cycle SAP Tax and Revenue Management solution, SAP SD OTC(O2C), SAP Ariba Procure-to-Pay (P2P) and SAP GRC solution across IsDB Group as part of strategic project initiatives and audit recommendations.
• Achieved 97% auto decision accuracy with the implementation of Senior Management Dashboard by integrating with MS Power BI, SAP, Jira, other transactional and non-transactional system with real-time data and strong linkage between growth strategy, budget, resource allocation, and resource mobilization.
• Provided Agile, change management (Adkar and Prosci) and leadership training.
• Introduced first mobile app for the IsDB Group to streamline transparent resource onboarding, automating, and
managing all the HR, admin, and health care requests using React Native, MongoDB and Nodejs.
• Automated internal healthcare facilities and insurance requirements using ASP.Net.
• Developed and implemented IT Security Policies and Procedures, SLA and implemented 24x7 service desk to support 11 regional offices across the globe using ITIL Standards and ServiceNow IT Service Management tool.
• Prepared and submitted proposal to migrate SAP HCM to SAP SuccessFactors.
• Successfully implemented and tested IT Disaster Recovery solutions in real time for the first time in 40 years to assure the IsDB Group readiness for any emergency and tested bi-annually with agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
• Directed SAP, Finastra Fusion Invest, Swift, Fircosot, MS Power BI, Microsoft.Net, MS Sharepoint, BPM, Jira, MS SQL Server, Oracle, MS Azure, Networking and Security.

Export Credit (ICIEC)-Islamic Development Bank Group, Jeddah (Jan 2013 - Jan 2018)
• Managed USD 20 Million IT portfolios and reported directly to the CEO and responsible for overseeing and managing IT functions, projects, services, and 6 FTEs.
• Reduced 15% expense in IT shared service and 20% internal IT OPEX and
accomplished financial objectives by forecasting requirements and implementing ABC Costing, preparing an annual shared service budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Led PwC and internal Think Tank team to develop IT Business Strategy.
• Implemented SAP MM, SAP HCM, SAP FICO and orchestrated other solutions.
• Implemented intuitive, responsive, and user-friendly websites, solutions and portal using rich User Interface (UI) and customer experience.
• Prepared, and assessed KPI and performance of department and trained the team.
• Prepared Request for Proposal (RFP) for a new IT system, conducted due
deligence, and finalized the procurement process by analyzing the technical and financial
proposal.
• Implemented and automated IT Service Level Agreement (SLA) using ITIL standards.
• Implemented strategies, governance, policies, and procedures by evaluating outcomes; identifying problems; evaluating trends; and anticipating requirements.
• Implemented 112 Audit Recommendations from internal and E&Y audit team and saved
huge cost and big reputational risk and received appreciation from the management.
• Developed IT department yearly, 3-year business plan and 5-year strategy.
• Successfully migrated core solutions in Oracle D2K to MS.Net (ASP.Net and C#) &
Crystal Reports, and physical server in Windows to Oracle Virtual Machines (OVM) in Linux.

• Led the Oracle and .Net team for business solution development, enhancement and support request.
• Leveraged resources efficiently and increased profitability of solutions and services along with customer
experience and experience management improvement.
• Developed solutions for Visa Screening, Continuing Medical Education (CME), 250 plus processes for Healthcare Professional Licensing, Healthcare Facilities Licensing and Health Insurance.
• Developed Business Process Flow and Business Requirement Document (BRD) using OpenText BPM and solution for Injury and Poisoning, Sick Leave, Birth Certificate, Corporate Communication, and Infectious Disease Notification.
• Involved in client meetings, gathered requirements, carried out feasibility studies, assigned team members, supported user requests and application development.
• Developed and implemented Enterprise solutions using MS.Net C#, Asp.Net, Oracle ERP E-Business Suite 12.1, Oracle DB 10g, OpenText BPM & Livelink.

• Developed project baseline, estimations, Work Breakdown Structure (WBS) and tracked all aspects of the project -

scope, schedule, effort, staff, SCM, risks, and issues.
• Prepared and developed low code architecture dynamic ERP solution and introduced as a platform as a service with less customization for multi-industries.
• Developed and implemented the solutions for Master Data Management (MDM), Sales, Purchase, Material
Management, Planning & Production, Finance & Accounts, and BI.
• Developed and Implemented Procure to Pay (P2P) for Maharaja Retail Furniture, Planning and Production for
Technospark Granite Manufacturing, Nano Educational Software solutions for MCC.
• Developed and implemented Supply Chain Management, Shipping, Broking, Berthing, Agent, Price Factor
Management Solutions for Canopus shipping company.
• Completed POC to track and increase efficiency of production for ITC and KSDL in FMCG.
• Carried out training, interviewed, and evaluated resources for internal organizations and MNCs. Guided and directed
enterprise projects for corporate.
• Led the team as Project manager and directed the resources and the clients and orchestrated all the project requirements and Training Modules and Faculties for .NET, Java, and Testing Platform.
• Developed MS Dynamics ERP solution and facilitated industries such as Education, Manufacturing, Contracting, Retail supply chain management and Trading with minimal customization using MS Dynamics, C#, ASP.Net, MS SQL Server and Crystal Reports.