RAFI SALLOUM

 Responsible for business development across UAE
 Generating new leads with the aim of creating more sales.
 Scheduling appointments, preparing and delivering presentation to the clients, having researched their business and requirements.
 Working on sales follow-up activities.
 Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.
 Working as part of a team and closely with other departments within the organisation.
 Agreeing and closing deals with clients.

 Responsible for business development across UAE
 Generating new leads with the aim of creating more sales.
 Scheduling appointments, preparing and delivering presentation to the clients, having researched their business and requirements.
 Working on sales follow-up activities.
 Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.
 Working as part of a team and closely with other departments within the organisation.
 Agreeing and closing deals with clients.
 My 4 big accounts : RAK Police, Manar Mall (RAK), Abu Dhabi Civil Defence & health Authority, Dubai Court
 Managed Services Project accomplishment in storage management & security management
 Hospitality solutions offered to more than 35 hotels and restaurants in Abu Dhabi - Hotel management system, POS, restaurant reservation system.

Change Manager - Vodafone Qatar
 Responsible for managing the change process within the organization & Defining and measuring success metrics by monitoring change progress with overall accountability of reducing impact of change on the business.
 Planning all change initiatives through stakeholder engagement, analysis and participation, preparing and executing readiness tests, establishing points of resistance and developing plans to address concerns.
 Creating functional designs and delivering change strategies to encourage cultural change at different operational levels while efficiently increasing the stakeholder engagements.
 Identifying, analyzing, preparing risk mitigation tactics and assessing the change impact to create change management strategies to manage anticipated resistance.
 Managing IT operations involving IT Risk and audit management, program management, service management, and infrastructure management for products/ projects.
 Representing Alcatel-Lucent (ALU) and participating in the weekly Change Approval Board meeting (CAB) for change introduction, review, impact assessment and approval.
 Evaluating change post implementation and prepare/request report in case of failed changes or as needed.
 Generating and distributing reporting of the change management process regarding the process performance KPIs, SLA KPIs or ad hoc data requests on weekly and monthly basis.
 Responsible for applying a structured methodology, assess the change impact and create change management strategy and carrying out partner and customer communication throughout the entire project lifecycle.
 Managing and controlling costs so they remain within budget and ensure all tasks entrusted to company employees and external contractors are completed within agreed time scales.
 Improving the operational systems, processes and policies in support of organizations mission, specifically supported better management reporting, information flow & management and business process.
 Creating actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
 Accountable for performance matrix and global analysis, managing end to end operation and enhancing management reporting.