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Rafik Dridi, International Education Consultant & Student Acquisition Specialist

Rafik Dridi

International Education Consultant & Student Acquisition Specialist·EDUSMART GLOBAL

Tunisia

Bachelor's degree, Business And Marketing

Work experience

Total years of experience: 20 years, 2 months

International Education Consultant & Student Acquisition Specialist

May 2026 - Present

EDUSMART GLOBAL

Tunis, Tunisia

May 2026 - Present

Lead student advisory operations, maximizing lead-to
•
enrollment conversion rates for international educational
programs.
Managed and qualified a high-volume pipeline of international
student leads, matching profiles with premium academic
institutions.
Optimized the consulting-to-admission pipeline, significantly
improving enrollment conversion rates through consultative
sales.
Provided strategic counseling on international academic
pathways, visa requirements, and admission criteria.
Company industry:
Training & Education Center

Senior Academic Advisor & Business Development Contributor

May 2026 - Present

Edusmart Global

Tunis, Tunisia

May 2026 - Present

recruitment pipelines.
Coordinate educational events, webinars, and campaigns to generate qualified leads
and improve funnel performance.
Support admissions operations ensuring smooth application processing and improved
candidate experience.
Company industry:
Management Consulting

International Procurement & B2B Vendor Management Specialist

May 2025 - April 2026

L’UNIVERS NOZ

Saint-Berthevin, France •Remote

May 2025 - April 2026

Drove international sourcing and wholesale B2B purchasing
•
operations for a European retail leader.
Conducted aggressive market scanning to identify and secure
high-volume overstock inventory from international suppliers.
Led end-to-end B2B negotiations regarding pricing, volume
allocation, and delivery terms to maximize profit margins.
Evaluated product compliance, quality standards, and logistics
feasibility in close alignment with corporate buyers.
Company industry:
Retail & Wholesale

Purchasing & Business Development Executive

May 2025 - April 2026

L’Univers NOZ

Saint-Berthevin, France •Remote

May 2025 - April 2026

Expanded supplier network by 30%+ through proactive identification of international
companies with excess inventory.
Company industry:
Retail & Wholesale

Sales Team Leader

February 2025 - April 2025

NETCOM GROUP

Paris, France •Remote

February 2025 - April 2025

Spearheaded a commercial sales team focused on B2B
•
telecom solutions and portfolio development.
Monitored daily team performance, ensuring alignment with
strict corporate sales targets and outreach KPIs.
Developed and executed targeted cold outreach and
prospecting strategies to expand the active client base.
Company industry:
Software Development
Job role:
Sales

Team Leader – Sales & Customer Operations

February 2025 - April 2025

Netcom Group

Paris, France •Remote

February 2025 - April 2025

Led a sales and customer service team; implemented corrective actions improving
productivity and conversion rates.
Coached and motivated team members, fostering a high-performance culture and
continuous improvement mindset.
Company industry:
Software Development

Business Unit Manager – Customer Acquisition

January 2024 - January 2025

TELEPERFORMANCE

Paris, France •Remote

January 2024 - January 2025

Led the customer acquisition and sales strategy for premium
•
accounts (e.g., Engie France).
Managed a high-performing sales unit, driving day-to-day
operations to exceed acquisition and conversion targets.
Coached and upskilled sales advisors on advanced
negotiation tactics, closing techniques, and objection
handling.
Company industry:
Call Centers & Customer Care Outsourcing

Acquisition Team Manager

January 2024 - January 2025

Engie France

Paris, France •Remote

January 2024 - January 2025

Managed ENGIE France acquisition campaigns; led 12-15 sales agents achieving 110%+
of monthly KPIs consistently.
Coached agents through performance reviews and targeted improvement plans, reducing
churn and boosting conversion.
Monitored KPIs daily and implemented data-driven strategies to continuously
optimize acquisition results.
Ensured premium customer engagement aligned with client standards, maintaining high
satisfaction scores.
Company industry:
Natural Gas Distribution

Customer Service Advisor

May 2023 - January 2024

Teleperformance

Paris, France •Remote

May 2023 - January 2024

Managed high-volume customer interactions with consistent focus on first-call
resolution and quality standards.
Contributed to retention initiatives and collaborated with internal teams to
improve service delivery.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Operations Manager

June 2021 - May 2023

BUSINESS & SERVICES SOLUTIONS (BSS)

Jakarta, Indonesia •Remote

June 2021 - May 2023

• operational workflows.
Streamlined service delivery processes to enhance team
productivity and guarantee SLA compliance.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Customer Service Manager

June 2021 - May 2023

Business & Services Solutions

Jakarta, Indonesia •Remote

June 2021 - May 2023

Supervised customer service operations across multiple teams, implementing
satisfaction and retention strategies.
Monitored KPIs and drove continuous improvement, coordinating cross-functional
teams to hit service-level targets.
Company industry:
Airlines

Commercial & Front Office Agent

January 2018 - January 2021

Ishtar Assistance

Al Marsa, Tunisia

January 2018 - January 2021

Managed international client relationships in medical and aesthetic tourism;
handled end-to-end service coordination.
Developed partnerships with healthcare providers, contributing to commercial growth
and client retention.
Ensured high-quality customer experience from initial contact through post-service
follow-up.
Company industry:
Other Healthcare Services

Inside Sales & Prospecting Team Leader

February 2017 - January 2019

Eurêkall

Paris, France •Remote

February 2017 - January 2019

Company industry:
Software Development

Customer Service & Sales Representative

January 2007 - January 2018

Various Companies

Tunis, Tunisia

January 2007 - January 2018

Built 1 1-year foundation in B2B/B2C sales, client acquisition, and customer
relationship management across industries.
Developed advanced communication, negotiation, and problem-solving skills in high
volume service environments.
Company industry:
Construction & Building

Sales & Customs Agent

January 2006 - January 2010

International Maritime

Tunis, Tunisia

January 2006 - January 2010

Company industry:
Maritime & Marine Engineering
Job role:
Customer Service and Call Center

Education

Institut Supérieur de Gestion de Tunis

January 2025

January 2025

Bachelor's degree, Business And Marketing

Tunisia

Institut Supérieur de Gestion de Tunis (ISG)

June 2009

June 2009

Diploma, Marketing

Tunisia

ISG Tunis

January 2009

January 2009

High school or equivalent, Marketing

Tunisia

Carthage College

January 2006

January 2006

High school or equivalent, Business And Economics

Tunisia

Hannibal High School

January 2006

January 2006

High school or equivalent, Economics

Tunisia

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CERTIFIED BUSINESS PROFESSIONAL
Intermediate
CERTIFIED BUSINESS PROFESSIONAL
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
GLOBAL SOURCING
Intermediate
GLOBAL SOURCING
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
BUSINESS TO BUSINESS B2B MARKETING
Intermediate
BUSINESS TO BUSINESS B2B MARKETING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Science
Intermediate
Science
Intermediate
Marketing
Expert
Marketing
Expert
Accounting
Intermediate
Accounting
Intermediate
Administration
Intermediate
Administration
Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/rafikdridi/

Languages

French

Expert

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Scrum, Six Sigma Yellow
Scrum Fundamentals
Six Sigma Yellow Belt
Project Management Fundamentals – Microsoft
Agile Project Management
Advanced Negotiation Certifications
Yale University
May 2025
Six Sigma Yellow Belt Certification
Kennesaw State University
May 2024

Hobbies and interests

Fishing

I enjoy fishing during my free time, especially on weekends. It helps me develop patience, concentration, and stress management while allowing me to connect with nature and relax.