رفيق رفعت, IT Administrator

رفيق رفعت

IT Administrator

El-Watania For Auto Parts S.A.E

البلد
مصر
التعليم
بكالوريوس, Managerial Information System
الخبرات
14 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 10 أشهر

IT Administrator في El-Watania For Auto Parts S.A.E
  • مصر - الإسكندرية
  • أشغل هذه الوظيفة منذ يناير 2018
Account Manager في Business Link Solutions
  • مصر - الإسكندرية
  • فبراير 2015 إلى يوليو 2017

• works as the primary business contact for the client and is responsible for client satisfaction
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner.
• Owns the contract and contract renewals of new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• pursuit of opportunities for account growth and new business
• Responsible for the management of selected General Business named, Major and Enterprise per defined vertical accounts. Management activities include coordination of internal resources serving the account, supervision of account projects, development of new accounts and opportunities, and maintenance of existing accounts.


Duties & Responsibilities
• Acting as Project manager for network projects including infrastructure, telephone system, switches, routers, firewalls, cameras, access points, servers, PCs.
• Making site surveys (planning and designing) for networks, cameras and all needed for the data infrastructure.
• Selling IT Solutions in different technology aspects (Axis CCTV, access Control, HP, Dell and Cisco Networking, ).
• Responsible for all activities related to selected accounts within a specific vertical/industry (e.g. Telecommunications, Finance, Hospitality, Government, etc...).

Account Manager في Arwa software Corp.
  • مصر
  • يناير 2010 إلى فبراير 2012

• works as the primary business contact for the client and is responsible for client satisfaction
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Ensures that client issues are dealt with in an efficient manner.
•Owns the contract and contract renewals of new work for an existing client.
•Approves Change Orders and invoices, and is responsible for payment collections.
•Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
•Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
•pursuit of opportunities for account growth and new business

Account manager في Arwa software
  • مصر - الإسكندرية
  • يناير 2010 إلى فبراير 2012

•works as the primary business contact for the client and is responsible for client satisfaction
•Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Ensures that client issues are dealt with in an efficient manner.
•Owns the contract and contract renewals of new work for an existing client.
•Approves Change Orders and invoices, and is responsible for payment collections.
•Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
•Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
•pursuit of opportunities for account growth and new business

Senior Sales Representative في Arwa Software
  • مصر - الإسكندرية
  • مارس 2009 إلى يناير 2010

•Responsible software solutions, network integration and services Selling
•Act as a consultant and advise sales teams on a software/hardware solution
•Assist Account Sales Executives with presenting solutions to clients

Technical Support Engineer في Arwa software
  • مصر - الإسكندرية
  • يوليو 2007 إلى فبراير 2009

•Support customers, through phone calls or using the internet.
•Database validation and repair procedures.
•Answer customers questions regarding it or business points.
•use automated information systems to analyse the customers situation

Sales Engineer في Gargour Technologies
  • مصر - الإسكندرية
  • مارس 2006 إلى يونيو 2007

• Selling Barcoding, Wireless and RFID solutions.
• Work on exciting projects using latest products & technologies for Automatic Identification & Data Collection (AIDC).
• Making presentations, educating the customer.
• Understanding and responding to Customer needs
• Preparation of technical and commercial proposals
• Preparing and designing solutions required.
• Technical account management
• Implementation of solutions when required
• Achieving sales target
• Customer relationship management

الخلفية التعليمية

بكالوريوس, Managerial Information System
  • في High Institute of Computer & Information System
  • أكتوبر 2005

Specialties & Skills

Account Management
Pre sales Technical Support
Sales Coordination
IT Solutions
Retail Management
communication skills
• Network systems implementation
Surveillance systems.
Deep knowledge of Linux platform.

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Extreme Networks Sales Professional (الشهادة)
تاريخ الدورة:
November 2016
صالحة لغاية:
November 2017
AVAYA Professional Sales Specialist (الشهادة)
تاريخ الدورة:
July 2015
صالحة لغاية:
July 2017