rafik refaat, IT Administrator

rafik refaat

IT Administrator

El-Watania For Auto Parts S.A.E

Lieu
Egypte
Éducation
Baccalauréat, Managerial Information System
Expérience
14 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 10 Mois

IT Administrator à El-Watania For Auto Parts S.A.E
  • Egypte - Alexandrie
  • Je travaille ici depuis janvier 2018
Account Manager à Business Link Solutions
  • Egypte - Alexandrie
  • février 2015 à juillet 2017

• works as the primary business contact for the client and is responsible for client satisfaction
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner.
• Owns the contract and contract renewals of new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• pursuit of opportunities for account growth and new business
• Responsible for the management of selected General Business named, Major and Enterprise per defined vertical accounts. Management activities include coordination of internal resources serving the account, supervision of account projects, development of new accounts and opportunities, and maintenance of existing accounts.


Duties & Responsibilities
• Acting as Project manager for network projects including infrastructure, telephone system, switches, routers, firewalls, cameras, access points, servers, PCs.
• Making site surveys (planning and designing) for networks, cameras and all needed for the data infrastructure.
• Selling IT Solutions in different technology aspects (Axis CCTV, access Control, HP, Dell and Cisco Networking, ).
• Responsible for all activities related to selected accounts within a specific vertical/industry (e.g. Telecommunications, Finance, Hospitality, Government, etc...).

Account Manager à Arwa software Corp.
  • Egypte
  • janvier 2010 à février 2012

• works as the primary business contact for the client and is responsible for client satisfaction
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Ensures that client issues are dealt with in an efficient manner.
•Owns the contract and contract renewals of new work for an existing client.
•Approves Change Orders and invoices, and is responsible for payment collections.
•Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
•Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
•pursuit of opportunities for account growth and new business

Account manager à Arwa software
  • Egypte - Alexandrie
  • janvier 2010 à février 2012

•works as the primary business contact for the client and is responsible for client satisfaction
•Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Ensures that client issues are dealt with in an efficient manner.
•Owns the contract and contract renewals of new work for an existing client.
•Approves Change Orders and invoices, and is responsible for payment collections.
•Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
•Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
•pursuit of opportunities for account growth and new business

Senior Sales Representative à Arwa Software
  • Egypte - Alexandrie
  • mars 2009 à janvier 2010

•Responsible software solutions, network integration and services Selling
•Act as a consultant and advise sales teams on a software/hardware solution
•Assist Account Sales Executives with presenting solutions to clients

Technical Support Engineer à Arwa software
  • Egypte - Alexandrie
  • juillet 2007 à février 2009

•Support customers, through phone calls or using the internet.
•Database validation and repair procedures.
•Answer customers questions regarding it or business points.
•use automated information systems to analyse the customers situation

Sales Engineer à Gargour Technologies
  • Egypte - Alexandrie
  • mars 2006 à juin 2007

• Selling Barcoding, Wireless and RFID solutions.
• Work on exciting projects using latest products & technologies for Automatic Identification & Data Collection (AIDC).
• Making presentations, educating the customer.
• Understanding and responding to Customer needs
• Preparation of technical and commercial proposals
• Preparing and designing solutions required.
• Technical account management
• Implementation of solutions when required
• Achieving sales target
• Customer relationship management

Éducation

Baccalauréat, Managerial Information System
  • à High Institute of Computer & Information System
  • octobre 2005

Specialties & Skills

Account Management
Pre sales Technical Support
Sales Coordination
IT Solutions
Retail Management
communication skills
• Network systems implementation
Surveillance systems.
Deep knowledge of Linux platform.

Langues

Anglais
Moyen

Formation et Diplômes

Extreme Networks Sales Professional (Certificat)
Date de la formation:
November 2016
Valide jusqu'à:
November 2017
AVAYA Professional Sales Specialist (Certificat)
Date de la formation:
July 2015
Valide jusqu'à:
July 2017