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Raghad Alhasani, Deputy Training Lead & Talent Operations Coordinator

Raghad Alhasani

Deputy Training Lead & Talent Operations Coordinator·Newtech Platform

Saudi Arabia

Bachelor's degree, management information systems

Work experience

Total years of experience: 4 years, 5 months

Deputy Training Lead & Talent Operations Coordinator

January 2026 - Present

Newtech Platform

Jeddah, Saudi Arabia Remote

January 2026 - Present

• Streamlined recruitment workflows for trainers, enhancing efficiency in digital application processing and candidate screening.
• Conducted structured interviews, utilizing competency-based criteria to ensure alignment with program requirements and improve candidate selection quality.
• Developed Excel-based tracking sheets and digital records to effectively manage applicant data, evaluation results, and onboarding progress, facilitating better operational updates.
• Leveraged strong organizational skills to support HR functions and improve administrative processes, contributing to a more efficient talent acquisition strategy.
• Fostered clear communication with candidates regarding acceptance and rejection, enhancing the overall candidate experience.

Company industry:
IT Services

Operations Coordinator

January 2021 - November 2024

Alyosif Auotomative Bakery

Jeddah, Saudi Arabia

January 2021 - November 2024

- Orchestrating daily end-to-end retail operations within a high-traffic environment, strategically optimizing shift schedules, resource allocation, and product availability to ensure uninterrupted service flow.
- Empowering and guiding a 10-member frontline service team, effectively managing high-pressure operational escalations and maintaining a 95%+ customer satisfaction rate through agile problem-solving.
- Leveraging strong analytical skills to monitor operational KPIs and conduct deep root-cause analysis on service delays, identifying 5+ critical workflow bottlenecks and re-engineering Standard Operating Procedures (SOPs).
- Acting as the strategic liaison between executive management, frontline staff, and customers, successfully translating high-level corporate directives into actionable daily execution and continuous workflow improvements.

Company industry:
Food & Beverage Production
Job role:
Support Services

Education

King Abdulaziz University

September 2024

September 2024

Bachelor's degree, management information systems

Saudi Arabia

GPA (point): 4.45 out of 5

GPA (point): 4.45 out of 5

With a bachelor’s in management information systems, I have a comprehensive understanding of management principles and information technology integration. I graduated with a strong foundation in business intelligence for data visualization techniques, database management for SQL querying, system analysis and design for UX/UI and the SDLC, and business process management for process analysis techniques.

Skills

Business Information Systems

Expert

Management

Expert

COMPLEX PROBLEM SOLVING

Intermediate

USER EXPERIENCE UX

Intermediate

SOFTWARE DEVELOPMENT LIFE CYCLE

Intermediate

BUSINESS PROCESS MANAGEMENT

Intermediate

INFORMATION SYSTEMS

Intermediate

LEADERSHIP

Intermediate

DATA VISUALIZATION

Intermediate

DATABASE MANAGEMENT

Intermediate

DESIGN FOR MANUFACTURABILITY

Intermediate

BUSINESS ANALYSIS

Intermediate

APPLICANT TRACKING SYSTEMS

Intermediate

BUSINESS INTELLIGENCE REPORTING

Intermediate

DATA ANALYSIS

Intermediate

DIGITAL TRANSFORMATION

Intermediate

KPI REPORTING

Intermediate

MANAGEMENT INFORMATION SYSTEMS

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

Data Entry

Expert

Sales

Expert

Project Management

Expert

Management

Expert

Customer Service

Intermediate

Administration

Expert

Microsoft Office

Expert

Microsoft Excel

Expert

Logistics

Intermediate

Warehousing

Intermediate

Inventory Control

Intermediate

Warehouse Management

Intermediate

Store Management

Intermediate

Social profiles

Languages

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
Resilience & Priority Management
Modern Marketing & Communication Skills
Modern Trends in Human Resources Management
Technical Skills in the Workplace
Office Management
The First Data Journey: Introduction to Data
Google Data Analytics Professional Certificate