Raghad Khayat

• Manage and execute end-to-end onboarding processes for new employees, ensuring completion of employment
contracts and all required government procedures, including Qiwa contracts and GOSI registration within
established timelines.
• Serve as the primary point of contact for employee relations inquiries by providing guidance on HR policies,
procedures, and employment-related matters while ensuring a positive employee experience.
• Process and maintain HR transactions through SAP SuccessFactors, ensuring data accuracy, compliance with
company policies, and efficient HR administration.
• Coordinate with Government Affairs to update employee information across Qiwa, GOSI, and the Ministry of
Human Resources and Social Development (MHRSD), ensuring full compliance with regulatory requirements.
• Support the entire employee lifecycle by managing leave administration, contract amendments, employment
verification, employee data updates, and coordinating with Payroll and cross-functional departments to ensure
timely service delivery and continuous process improvement.

• Supervise daily Food and Beverage operations while ensuring exceptional service standards and delivering a
high-quality guest experience aligned with hospitality best practices.
• Lead, coach, and monitor team performance by assigning responsibilities, providing ongoing guidance, and
supporting employee development to improve operational efficiency.
• Participate in designing and delivering onboarding and training programs for new employees, helping accelerate
integration and improve operational performance.
• Manage banquet and catering operations while overseeing the successful execution of events and ensuring
compliance with quality and service standards.
• Collaborate with management and cross-functional departments to improve operational procedures, resolve daily
challenges, and maintain excellence in guest service delivery.

• Supervised daily business operations to ensure workflow efficiency, operational consistency, and service
excellence.
• Prepared daily and monthly operational and revenue reports, providing accurate data to support management
decision-making.
• Designed and implemented employee training programs that enhanced operational performance and improved
service quality.
• Monitored employee performance, provided coaching and continuous guidance, and supported productivity
improvement initiatives.
• Contributed to creating a positive and collaborative work environment that promoted teamwork and operational
effectiveness.

• Delivered exceptional customer service by welcoming guests and ensuring an outstanding dining experience.
• Managed customer orders accurately and efficiently while monitoring guest satisfaction throughout the service
process.
• Coordinated closely with kitchen staff to ensure timely and accurate order preparation and delivery.
• Handled customer inquiries and concerns professionally while maintaining high service standards.
• Supported daily restaurant operations and ensured compliance with quality, cleanliness, and safety standards.

• Managed daily administrative operations, business correspondence, and document organization while maintaining
confidentiality.
• Digitized company documents and maintained an organized electronic filing system to improve document
management efficiency.
• Coordinated meetings, schedules, and administrative communications to support smooth business operations.
• Translated business documents and correspondence between Arabic and English while maintaining accuracy and
professional quality.
• Provided comprehensive administrative support and contributed to improving office procedures and workflow
efficiency.