Senior Microsoft Consultant
Bahwan IT LLC (Suhail Bahwan Group)
Total years of experience :10 years, 10 Months
•Preparing WBS and project schedule for own projects, interacting with Clients for smoothing function of projects and getting signoff.
•Adept in aligning IT processes with ITIL by establishing Incident & Problem Management and decreasing turnaround time.
Project Management
•Helping Project manager in creating work breakdown structure, creating project schedule and project plan for my team related projects
•Reviewing project closure documents, adding required documents to knowledgebase for future reference.
Infrastructure Management
•Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans.
•Driving the daily operations to ensure that the network and the infrastructure are up & running; managing large multi-workgroup network sites with multiple applications; overseeing complete Server Administration requirements for supporting business applications.
•Scheduling/managing all software package deployments, updates, and patches; designing Network for Internet Service Provider; setting up Intranet Website to maintain uniformity of customer support.
Incident Management / Problem Management /Change Management
•Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising incidents; providing initial Incident Support.
•Resolving problems & issues within set timelines and ensuring that the issue does not happen again.
•Undertaking extensive assessment of RFCs in a weekly (or ad-hoc) and holding Technical Design Authority Meeting; implementing approved changes and testing them in an acceptance environment
Significant Contributions
•Demonstrated excellence in managing complete IT Infrastructure for Bangalore Office, with accountability of managing Domain Controllers, Exchange, WSUS, File Servers and HyperV.
•Planned & executed DR/BCP measures and managed risks; ensured implementation of Infrastructure Upgrade Plan within the set time frame.
•Holds the distinction of designing & implementing Symantec Endpoint Protection Solution; also developed Backup Strategy and configured Dell Tape Loader.
•Steered the implementation of Virtualization Environment (MS Technology) with Dell High-end Servers.
•Instrumental in ensuring 100% network uptime and connectivity.
•Ensured strict adherence to ISO 9001:2000 and ISO 27001 quality standards.
Appreciation Received
•Received appreciation 2 times from DNV during Certification Audit for effective IT Management.
•Star Award performer for year 2009
Significant Contributions
•Handled complete installation and configuration of MS-Windows based Servers, MS Office Outlook and Windows Suite Applications.
•Rendered extensive technical support to users on L1/L2 Windows Support, OS & Hardware Troubleshooting, Installation of Operating Systems, Network Printers & Scanners and MS Outlook issues.
•Managed Anti-virus packages, machine imaging using Ghosts, daily routine backups, performance monitoring, creation of logs, documentation and network cabling practices.
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