Raghavendran Gopal

Key Projects:
 Gen-Y Digital Banking project
 Digital Journey
 Robotic Process Automation - Retail Ops
 Automatic Digital Controls Monitoring - AI/ML
 BPM - Workflow
 Arclogics - RSA Archer GRC system migration project
Responsibilities:
 Implement Enterprise Risk Management Framework- Policy & Roll out the Enterprise Risk Management
framework across the firm & its Subsidiaries (including the International Branches)
 Responsible for identifying, assessing, documenting, monitoring and reporting the credit, market and
operational risks in order to achieve the group strategic goals
 Set up the strategic risk management vision and responsible for conducting the target
Country/Business sectors’ risk dynamics and producing relevant reports
 Build Risk tools & processes and works closely with Business to drive risk informed decision making to
monitor & report risks
 Review the risks and controls changes caused due to transformation initiatives especially Digital and
RPA initiatives and ensure necessary risk mitigations are in place before go live
 Currently managing the controls project for AI/ML based automatic controls alert generation for critical
and sensitive controls in the bank
 Responsible for conducting the Business Risk Management Committee meeting
 Proactively engage with all Business Risk Champions to identify, analyze risk and monitor mitigation
plans. Works towards optimizing the risk exposures for the company & its subsidiaries.
 Review implementation of mitigation plans and KRIs for risk identified and reported.
 Conduct independent risk review of all business functions and issue report with the agreed gaps and
mitigation action plans and validate the closure actions
 Supported Internal audit team in performing Operations and Technology audits as guest auditor
 Co-ordinate Risk Management efforts with the 1 st LOD Functions like Group’s Internal Audit
 Responsible for the production and implementation of the ICAAP and annual stress testing
 Responsible for operational risk management areas such as KRI monitoring, Quarterly Operational risk
self- assessment, incident management, control testing, and challenging the business units based on the
relevancy of the assessment and evidences
 Review policies and procedures of the business units to ensure the necessary risks and controls are
covered and process steps are adequately addressing the process gaps
 Educate and train business risk champions in the risk management areas
 Actively involved in the rollout of GRC-Archer Risk Management System migration from ARCLOGICS

 Created Change management roadmap in line with the strategic initiatives training and orientation of employees
 Assisted Head of Change management in generating strategies that leads to the successful implementation of change initiatives in the organization
 Implemented strategies for corrective action to achieve full organizational adoption to change
 Coordinated with project teams to support them to integrate the projects with change management initiatives undertaken by the organization
 Oversaw the development and operation of change management methodologies and procedures to guide the adoption process
 Successfully handled the complicated core credit card system migration from PRIME III to vision plus platform, the best practice testing model which was adapted by subsequent Egypt and Mauritius migrations
 Highly appreciated for smooth completion and rollout of Cash Management Program Phase II and III one week ahead of the schedule and with a significant cost savings by COO-UAE region
 Ensured smooth rollouts on UAE DDS - products with precise Operational Readiness from various Operations teams.
 Formulated and ensured the implementation of Change Governance Framework in alignment with the Global Governance Framework
 Successful completion of Treasury Migration from Kondor+ to In-house application CHARMS/ASTRO with a significant cost savings
 Successful implementation of Central Bank Initiatives like Funds Transfer Services- FTS and Direct Debit and other regulatory initiatives like Al Etihad credit bureau and AML/FATCA
 Handled wealth management changes for Telesto wealth management system
 Successfully implemented several Barclays Internet, Mobile Banking enhancements

 Applied a structured change management approach to develop and implement Change management roadmap - including project plan, communication plan, coaching/ training plan and resistance management plan
 Perform change impact assessment and identify people/process and system impact and develop mitigating actions
 Measure effectiveness of change management readiness activities by regularly evaluating the program - success / opportunities, / risks and incorporating lessons learnt
 Strategize with key business stakeholders as appropriate to develop and execute change management plans
 Got an appreciation and Certificate of Excellence has been awarded from the Global Head-MD and Asia-Pacific Head-MD for DB Payment and Clearing Services for the outstanding contribution during the year 2011 for various successful implementation of various Cash Management initiatives
 Successfully implemented China RMB new currency implementation in Hongkong Branch
 Responsible for the rollout of IDMS Flagship product - FX4 Cash rollouts in India and China Branches
 As a part of change management strategy, Ensured smooth rollouts without any major outages, financial and reputational damages for the organization

 Preparation of the Business Requirements document based on the inputs from the Business User
 Acted as a bridge between the Business, Development Team, and QA team for Core Banking Upgrades, migration and new bank/ branch implementation for Peoples United Bank-US, Bank DNB Nord- Denmark, Deutsche Bank -Germany and IBM India
 Clarified the queries of the QA team
 Identified Business Critical GAPS and checked for the workaround
 Ensure the QA verifications standards are as per the business expectations
 Ensure defect free rollouts without major business gaps
 Acted as a SPOC from the business users

Key Responsibilities:
• Managing and controlling overall IT requests for of the Data Center Applications operations.
• Responsible for resolving the application issues in day to day activities
• Responsible for extracting the Batch Files and run of the EOD Batch run activities
• Ensure that the releases are smooth and there is no technical impact in production.
• Monitoring of Suspense & Branch dummies and RTGS dummy accounts on a daily basis and report the same to the management on a periodical basis.
• Checking the FCR Batch Journal Reports
• Involved and lead the Data Centre Movement to Outsourced location.
• Responsible for monitoring periodical reports and updation.

• Key Responsibilities

• Helped/assisted end user UAT during the migration of Core Banking to flexcube.
• Ensuring that are met IT requests are resolved within stipulated deadlines.
• Responsible for IT requests resolution and error free processing of the same.
• Responsible for Pre-EOD file extractions.
• Responsible EOD Batch Runs and reports to be generated post EOD/EOM.
• Responsible for generating the sales and budgeted reports to the management through retail MIS.
• Suspense & Dummy monitoring.
• Supervising Teller & Personal bankers for IT audit.

Key Responsibilities

• Acted as a key stakeholder during Retailpro to Oracle 360 migration and Tiger Inventory Control Migration.
• Attended IT related application/hardware issues.
• Responsible for the user configuration of the hardware/software applications
• Responsible for the IT support and Batch Run Activities.
• Responsible for preparing the business process flows and leading the department for the Dubai Quality Awards.


ACHIEVEMENTS AT GIORDANO

 Got an appreciation and Certificate of Excellence from the Managing Director-Middle East for the Outstanding Contribution in implementing the re-export process for merchandise items and reducing the freight costs.
 Pioneered and Instrumental in organizing the First Giothon Event - Walkathon which is conducted for the social cause of supporting the Rashid Paediatric Centre.
 Actively lead the Department for the Dubai Quality Awards and Dubai Service Scheme