رغدة حسن

supervised a team of technical support

supervised a team of technical support in endoscopy field

Scope medical company, Cairo, Egypt mar 2011- present
Technical support engineer _ team leader
Responsibilities
• Provide technical support and advice (workshops, presentations, e-mail, and phone support)
• Receive customer feedback and suggestions
• Log and document product enhancement requests
• Inform customers and users about updates, resolved issues and fixed bugs
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the situation
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates