Total des années d'expérience: 5 Années, 7 Mois
avril 2011
A septembre 2013
technical support
à scope medical
Lieu :
Egypte - Le Caire
supervised a team of technical support
avril 2011
A septembre 2013
technical support
à scope medical
Lieu :
Egypte - Le Caire
supervised a team of technical support in endoscopy field
mars 2011
A septembre 2013
Technical support engineer _ team leader
à scope medical
Lieu :
Egypte - Le Caire
Scope medical company, Cairo, Egypt mar 2011- present
Technical support engineer _ team leader
Responsibilities
• Provide technical support and advice (workshops, presentations, e-mail, and phone support)
• Receive customer feedback and suggestions
• Log and document product enhancement requests
• Inform customers and users about updates, resolved issues and fixed bugs
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the situation
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
Technical support engineer _ team leader
Responsibilities
• Provide technical support and advice (workshops, presentations, e-mail, and phone support)
• Receive customer feedback and suggestions
• Log and document product enhancement requests
• Inform customers and users about updates, resolved issues and fixed bugs
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the situation
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
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