Customer Service Manager
Arabsat
Total years of experience :4 years, 1 Months
Arabsat (Arab Satellite Communication Organization)
Riyadh - Saudi Arabia
August 2009/September 2011 - Customer Service Manager
Skills Acquired - Customer Interaction, Professional Communication, Leadership, Managing People, Sales & Marketing strategy setting, Satellite Business Dynamics.
Participated in various conferences and exhibitions -
Satcom Africa - Johannesburg (2010, 2011)
IBC - Amsterdam (2009, 2010, 2011)
Cabsat - Dubai (2009, 2010, 2011)
Satellite MENA - Dubai (2009, 2010, 2011)
Arabsat Customer Forum (2009, 2010, 2011)
Arabsat (Arab Satellite Communication Organization)
Riyadh - Saudi Arabia
May 2008/July 2009 -
System Analyst
Skills Acquired - System analysis, programming on various languages, IT support.
CETEL (Central European Telecom Services GmbH.)
Ruppichteroth - Germany
May 2007/December 2007 - Trainee
Skills Acquired -
Problem solving, task planning, interpersonal skills, a variety of administrative tasks, and communication skills.
PMP - Parallel Academy - February 2013 London - UK
June 2009 - University of Jordan Amman - Jordan BSc Computer Engineering Skills Acquired - Engineering sense, Computer skills, Analytical & Numerical Skills. Extra- Curricular activities
March 2013 (Completed), July 2013 (Graduation Ceremony) - University of Glamorgan Cardiff - UK MBA Masters of Business Administration Skills Acquired - • How to integrate cutting-edge strategies and its practice across all key business areas to achieve business transformation, Furthermore, developing key entrepreneurial leadership skills such as creativity, innovation, collaboration, problem solving and risk taking. • Developing Business Plans, & Global Market Dynamics, Strategy Thinking, Setting & Practice, Mergers & Acquisitions, Management skills, Leadership skills, and Group Activities. Modules of study include - • Globalization of Logistics and Supply Chain - Study Case: the strategic challenges MNE's face as a result of the shift of economic power to emerging economies. - Study Case: The impact of intermodal mode of transportation on sustainable global supply chain strategies • Executive Management Project - The potential economic effects of Air Passenger Duty on the Welsh economy and Cardiff Airport. • Strategic Analysis and Planning - Business plan for "Affordable Housing" in one of the Middle East countries. - Business Analysis for EMI - Universal music groups Merger deal. • Strategic Financial Management - Financial analysis for a Nuclear Power Company Project - Study Case: Investment opportunities and risks in JD Wetherspoon PLC (Giant restaurant services firm) • Management Theories and Philosophies - Study Case: Audi management applications • Developing the Professional - Volunteer work for the "BBC Children in Need" foundation • Business Functions and Processes - Study Case: Releasing a new product for a satellite operator, Arabsat • Research Methods - Research: Social Media influence on Welsh students • Strategy as Practice and Leadership