Raghunadhan Kannoli

Key Deliverables:
 Responsible for providing and exceeding customer expectations through high quality and standard of service.
 Leaded and managed entire Kerala region sales teams that contribute to the profitability of the business.
 Oversaw the product portfolio, new product launches and facilitated distributor finalization.
 Chose and built winning teams that exceed objectives
 Analyzed results of operations for optimization of resources
 Assembled and worked closely with the C E O & C M D.

Sales Operations
1. Recruit, develop and mentor new team for introduction of Consumer Product Line in India. Successfully launched in
Ernakulam district with direct marketing.
2. Monitor, analyze and review of market feedback and reprogrammed product promotion and give right approach
through the team for successful sales revenue.
3. Oversee entire sales team including PAN India operations through Regional Sales Managers and Business Development
Managers on daily basis.
 Administration Department
1. Supervise and manage all day-to-day office administrative activities.
2. Vendor Management & Office Administration (Adequacy of Stationary / Provisions / Refreshments / adequacy of
Sub-Staff) Courier & Dispatch (Inward / Outward / Outstation) / also making record of local maintaining.
3. Co-ordination and maintenance of systems related to Housekeeping.
4. Managing vendors and keeping track of cycle of all maintenance contracts and AMCs.
5. Keeping records of Visiting Cards, Utility Payments, and Printing of Stationery.
6. Maintaining record of AMC’s (Computers, AC, Cars, Pest Control, Insurance, Etc.) & taking care of all premises.
7. Handling complete Facilities and infra-structure of office and liaising with contractors and interiors for the same.
8. Liasioning with external agencies (police /municipalities /corporation /premise security agencies /Society) Govt .bodies.
9. Coordinating with Travel Agencies for Airlines, Railway, Hotel bookings & Car arrangements for employees & guest.
 HR Department
1. Monthly updating of the Leave records of all the Employees on the Biometric System.
2. Query and grievances handling of the Employees.
3. Checking for the Budget, pre-joining documentation, current CTC of the candidate with the proposed CTC and getting
the required approvals before issuing the offers.
4. Preparing MIS
5. Issue Offer Letters, Appointment Letters, Transfer Letters & Confirmation Letters.
6. Taking Exit-Interview and Issuing Reliving letters & full and final statement of existing employees.
7. Participating and Discussing with Management regarding the new policies.
8. Maintaining the records of the employee by maintaining their personal file.
9. Handling recruitment through various job sites and newspapers
10.Payroll, benefits and compensation management.

Collaborate with marketing and sales teams on lead generation programs to grow the pipeline of opportunities for new
clients, as well as, customer growth
 Analyzed performance of various campaigns prepared and updated reports on a weekly and monthly basis.
 Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors

250 owned Boutiques like VERSACE, CANALI, CERRUTI & GF FERRE and many more
Key Deliverables:
 Controls the implementation of all operational standards and procedures in line with company SOP’s
 Support Division Head with the implementation of the corporate sales strategy along with Showroom/Boutique managers
& area managers.
 Utilize sales and stock information to improve profitability & control operational budgets and inventory
 Enable smooth flow of day-to-day operations and assist Department Head to act on his behalf for all office matters.
 Provide training to retail employees to develop their skills and enhance their job performance. Mentor and motivate sales
staff to put in their best in order to achieve financial goals
 Drive a customer centric culture among all stores and ensure achievement of customer service standards across stores,
while sustaining effective business partnerships with the key stakeholders in the country and with mall management to
ensure store compliance with mall guidelines and procedures
 Supervising all maintenance division activities and facilitate the best service to match the competitive market.
 Handling activities such as time management, maintaining of personal records in the organization.
 Coordinate and work closely with Shared Services to ensure that all operational functions and activities are completed
effectively and on time.
 Managing work encompassing employee joining and reliving formalities in coordination with the HR Team and ensuring
smooth exit and entry.
 Prepare a variety of communicative subject matter that may include privileged and highly sensitive materials.
 Maintain strict confidentiality on all job-related matters.

Luxury Retailers in the Middle East
Key Deliverables:
 Spearheading all initiatives of the Projects Operations, formulating and executing group expansion plans.
 Providing routine updates to the Board of Directors & Executive Committee to facilitate corporate planning activities.
 Overseeing the execution of all activities right from concept design to final delivery as per the criteria set out by the brands,
principals and owners in addition to formulating plans for new store development, renovations and growth.
 Maintaining exemplary relationships with the management of various shopping centers and malls where stores are located.
 Spearheading negotiations of rentals & services and reviewing the group’s corporate partnerships from time to time.
 Sourcing the best contractors in line with the store design, evaluating the sufficiency of short-listed contractors.
 Purchase Management in terms of bulk buying of materials for the projects as well as for the office administration.
 Appointing contractors based on metrics of target achievement, budgetary and time constraints.
 Reviewing legal exposures and regulatory compliance of all ventures in collaboration with the legal department,
 Seeking advice and keeping abreast of latest amendments to law & regulation that may impact the business.
 Analyzing existing leases due for renewal based on the variables of turnover and customer.
 Promoting slow moving and short booked locations for timely achievement of organizational targets
 Interacting with international suppliers and brands for right feedback on developing store concepts.
 Logistics Management in terms of shipment coordination, dealing with clearing agents and negotiating shipping terms with
International suppliers.
 Implementing store concepts according to established roll out guidelines.

Managed Technical team on all projects envisaged, developed motivational schemes to boost employee productivity and
promoted a conducive work environment to produce excellent results. - Paris Gallery LLC.
 Received a Certificate of Merit for Outstanding Performance during the year 2001. - Paris Gallery LLC.
 Developed policies & procedures for the department that could increase the productivity and imbalances among the team.
 Implemented filing system in the office & arranged soft copies access system through Local Area Network for easy access
to the entire team in coordination with the Information Technology department.
 Successfully managed site team for the project site while 6 shops opening at a time - Paris Group Int’l LLC
 Successfully launched new Consumer Line for Hygiene Fresh in India.