Rahab Wamaitha

• Managed and tracked departmental marketing budgets and expenses, improving cost control and
reporting accuracy by 20%.

• Coordinated communication with 10+ suppliers and external stakeholders, supporting smooth
marketing operations and timely procurement.

• Prepared marketing documentation, internal communications, and press materials, ensuring 100%
compliance with brand and approval guidelines.

• Conducted competitor analysis and market research to inform campaign planning, contributing to
more targeted promotional strategies.

• Developed presentations, maintained organized digital and physical filing systems, and supported
cross-departmental coordination to improve workflow efficiency

• Successfully resolved over 90% of customer issues on the first contact, enhancing customer
satisfaction and reducing follow-up calls.
• Achieved a customer satisfaction rating of 95%, consistently meeting and exceeding performance
targets.
• Streamlined case logging and follow-up processes, improving issue resolution time by 15%.
• Fostered strong relationships with international clients, contributing to a 10% increase in
customer retention for the company.
• Identified and escalated complex issues to relevant departments, leading to a 20% improvement
in issue resolution time.

• Increased social media engagement by 25% by creating and managing compelling content for X,
Facebook, Instagram, and LinkedIn.
• Successfully coordinated and executed three major fundraising campaigns, raising 30% more
funds than targeted.
• Developed and distributed monthly newsletters, increasing stakeholder engagement and visibility
of the programs impact.
• Collaborated with grassroots organizations, amplifying their initiatives and securing media
coverage.
• Assisted in organizing webinars and workshops with over 500 attendees, enhancing brand
reputation and community involvement.

• Increased brand visibility by 40% through targeted digital marketing campaigns across various
platforms.
• Organized the successful launch of Milele Museum, attracting over 1, 000 visitors and significant
media coverage.
• Secured three key partnerships and sponsorships, contributing to a 15% revenue increase for
Urban Gurus.
• Boosted social media engagement by 30% through consistent content creation and audience
interaction.
• Improved website SEO and user experience, leading to a 20% increase in website traffic within six
months.

• Managed over 500 patient appointments, ensuring accurate data entry and smooth registration
processes.
• Reduced patient wait times by 20% through efficient coordination between patients and medical
staff.
• Achieved a high patient satisfaction rate by maintaining a welcoming and supportive environment
for visitors and patients.
• Streamlined front desk operations, improving organization and maintaining an accurate inventory
of forms and supplies.
• Effectively handled patient complaints, ensuring timely resolution and enhancing the hospitals
reputation for customer care.