Area Manager
M. H. Alshaya Company
Total years of experience :8 years, 7 Months
October 2015 to Current
M.H. Alshaya Riyadh, Ar Riyāḑ
Area Manager - Retail Operations Compliance.
Company:
ALSHAYA, MENA Retail Company, Operates on Franchise model through more than 3, 900 stores across 20 countries, 90 Food and Non-Food brands with 53, 000 employees for $6B revenue.
Achievements:
• Contribution to business growth.
• Contributed to supporting (123 ) new stores opened 2015
• Contributed to supporting the growth of reaching 714 during 2016 until we achieved 1061 stores today.
• KSA Market Operates 35 Brands across 3 Regions
• Contributed and supported Roll out of following programs:
*AIMS: Stock and inventory management Launched Q 42016
* MPS : Manpower planning solutions rolled out Q2 2017
*Cash Collection: Financial solution to simplify Monterey management for store based teams
*Launch of (99) one company one number
• Implementation of Corporate Wide incentive Scheme (Store based employee) Sell Big Win big during 2017 and again during 2018
Duties:
• Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Resolved conflicts promptly to promote positive environment for customers.
• Prepared Weekly Feedback reports to help senior leadership make accurate operational plans and decisions.
• Supervised 42 location and managed while maintaining contractual, compliance and reporting requirements for all areas and assets.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
• Capitalized on new sales and business opportunities when developing partnerships with Malls, successfully increasing sales volume.
• Drove revenues and team morale by deploying company wide sales and target scheme " Sell Big win Big"
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
• Dedicated to expanding client bases by building lasting relationships.
• Accomplished 89% customer satisfaction ratings via survey.
• Approached new tasks with enthusiasm and passion.