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Rahma samir, Customer Service Specialist

Rahma samir

Customer Service Specialist·Concentrix - Egypt

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 7 years, 8 months

Customer Service Specialist

February 2022 - Present

Concentrix - Egypt

Cairo, Egypt

February 2022 - Present

-Handel inbound calls related to billing issues.
-Using the system and soft skills to figure out a solution or answer customer inquiries.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Operation complaint team representative

April 2021 - February 2022

Teleperformance - Egypt

Cairo, Egypt

April 2021 - February 2022

Handle and resolve customer complaints through professional email threads and over the phone.

Receive customer's complaints and analyse the damage in their orders and offer the proper solution through the available tools.

manage to meet KPIs on 95% on monthly basis.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Back Office Representative

August 2019 - April 2021

orange

Egypt

August 2019 - April 2021

Handle and solve postpaid VIP customers’ daily requests and complaints.

Increase customer satisfaction by implementing requests with high accuracy. Solved 40-50 tickets on a daily basis.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales Representative

December 2014 - September 2015

Vodafone - Egypt

Cairo, Egypt

December 2014 - September 2015

Company industry:
Telecommunications
Job role:
Sales

Education

Cairo University

July 2018

July 2018

Bachelor's degree, Accounting

Egypt

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Receptionist
Expert
Receptionist
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Leadership
Expert
Leadership
Expert
Customer Care
Expert
Customer Care
Expert
Providing customer support
Expert
Providing customer support
Expert
Analysis
Intermediate
Analysis
Intermediate
illustration art
Expert
illustration art
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

art, gymnastics, running

I enjoy staying active and maintaining a healthy lifestyle through regular gym workouts and running. In my free time, I like watching movies as a way to relax and explore new ideas. Also, I have a creative side and enjoy working on graphic design projects, which allows me to express my creativity and develop my skills in visual design.