Application/Business Analyst
SAS-Systems Engineering
Total years of experience :17 years, 5 Months
• Gather intelligence on business requirements by interviewing stakeholders and analysing workflows and procedures.
• Conduct user acceptance testing to ensure new software solutions meet business needs.
• Identify performance issues and potential improvement areas.
• Evaluate company’s operational and process requirements by interviewing stakeholders and analysing documents and workflows
• Articulate business needs by building clear process models
• Conduct testing to ensure business needs are met.
• Translated stakeholder requirements into concrete deliverables such as user cases, functional specifications, and process and data model diagrams
• Creating interactive visual reports using BI tools Microsoft Power BI
• Collaborating with teams and managers to help businesses develop
• Finding correlations in data to discover meaningful insights
• Identifying key performance indicators (KPI) to help companies adjust and fulfil objectives
• Collated performance reports and produced project forecasts to ascertain areas of profit growth.
• Led various high-value, high-profile projects on time and within budget, maintaining an exceptional company reputation.
• Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
• Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
• Running and sharing regular operation system reports with senior staff
• Running regular checks on network and data security
• Providing direction for IT team members
• Built and utilised reporting systems to keep customers and management in loop with latest information.
• Evaluated network performance to optimise traffic flow, maintain security and improve processes.
• Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
• Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
• Administered, maintained and supported network systems to provide consistent security, availability and performance.
• Minimized service disruptions by monitoring hardware inventory and promptly reordering low-stock items.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Bachelor degree in Computer Science