DEPUTY OPERATIONS MANAGER – SALES & MARKETING
Desert Line Projects W.L.L
Total years of experience :17 years, 5 Months
• Managing a group of 8 Sales and Marketing executives and ensuring the targets are met
• Preparing weekly performance dashboards for the Management
• Creating and submitting documents for all Tenders received
• Conducting regular site visits and ensuring the manpower supply is meeting the requirements
• Follow ups and status updates regarding the status of Workers Mobilisation on a daily basis
• Certified AGILE Scrum Master
• PMP trained
• Lead Business Analyst supporting various projects and BAU tasks for the Allianz OE AGCS SE
• Multiple project assignments including short term work permit in Munich, Germany to provide Business analysis and Project Management consulting for AGCS SE - Finance solutions
• Lead Business Analyst in transitioning the Credit Control process to Allianz India from AGCS Hong Kong.
• SAP tools(BW & FI) Consulting including request and Incident handling
• Enhancement co-ordination including requirements elicitation, preparing BRS, writing test cases and performing UAT
• Managing Robotics Process Automation for various projects within AGCS Finance Solutions
• Coordinating IT enhancements & Global Financial Closing Activities for AGCS SE
• Conducting requirements training and implementing best practices
• Partnering with IT and Business to identify opportunities for better collaboration and process improvements
• Creating and Co-ordinating the Actuarial Triangle closing plan and its deliverables.
• Supported Business Analysis and Project Consultation for the Global Genius US Migration project (Phase 2 and Phase 3)
• Single point of contact for Maintenance and Closing Support of SAP BW tools including Solvency II tools
• Co-ordinating meetings between IT and internal Customers and Business Analysts.
• Active participation in Focus groups and steering committees
• Requirements Gathering, Preparing Business Requirements and training documents.
• Process Transition - Using Transform tool
• Process Mapping using MS Visio
• People & Performance management
• Prepare various Management Board packs, Operations
• Performance Management and Appraisals
• SLA Management / Reports for Senior Management
• Continuous Development - Self and Team
• Work planning and Resource Estimation
• Represent the team in meetings and conference calls and video Conferences with Customers
• Direct report performance evaluation/ appraisal / Monthly Feedback Sessions
• Quality Management
• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
• Immediately addressed problems with customers to promote quick and successful resolution
• Managed multiple priorities in a fast-paced environment
• Strategically scheduled team members to maintain optimal staffing levels at all times
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Answered customer telephone calls promptly and in an appropriate manner
• Worked with the management team to implement the proper division of responsibilities
• Engaged with customers in a sincere and friendly manner
• Communicated clear expectations and goals to each team member
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency
• Responded to customer questions and requests in a prompt and efficient manner
• Leading a team of 9 handling MIS report development as well as MIS UAT
• SAS Trained
• Requirement Analysis
• Design and Development
• MIS Reporting and Application testing
• Performance Management
• Work planning and Resource estimation
• Quality Management
• Monthly and Quarterly feedback sessions
• SLA Management
• Senior Management Reporting
• Verified data integrity and accuracy
• Produced ad hoc reports and documents for senior management
• Monitor and evaluate quality on regular basis thereby enabling error free deliverables
• Training new joiners' in the Process
• Assisting Line Manager in preparing the monthly reports for Management
• Generate required reports to the management in UK as well as for Corporate Partners across the UK
• Liaise with ACIS/UK Management through Video conference/ presentations/ e-mails as agreed or whenever required
• Analysing Management information to highlight and explain numerical reports, presenting my findings in a clear, logical and meaningful way
• Allocate/ help allocate work to the team
• Take ownership towards work and the team
• Create and deliver Ad hoc reports on request
• Constantly check and ensure quality of work to be 100%
• Training/Coaching/Mentoring team members as and when required
• Be the point of contact for team concerns which needs to be escalated to the management in the Assistant Manager's absence Trainings and Achievements
• Received exceptional feedback from Corporate Partners on meeting the TAT and also received outstanding positive comments from the Senior Management
• Was sent to UK for getting trained on one of the most important MI report handled by the team
• Multiple assignments including short term work permit in Munich, Germany to provide Business Analysis and Project Management support for the AGCS SE Finance Solutions
• Verified data integrity and accuracy
Preparing Management reports for the Clients based in UK
Insurance Policy Management
Performing Quality checks on the reports created by peers
"BE - Electronics and Communication Engineering" Domain Certifications OPEX Blue Belt Trained in OPEX Blue Belt and is now part of a project to attain certification Trained on SAS Business Intelligence tool
Certificate of completion - Creating Business Intelligence for your Organization: Fast Track & SAS Enterprise Guide 1: Querying & Reporting ACIS Advanced Certificate of General insurance Certified in Advanced General Insurance ACIS Certificate of General insurance Certified in General Insurance OPEX Yellow Belt Trained in OPEX Yellow Belt OPEX White Belt Trained in OPEX White Belt Networking CCNA - Cisco Certified Network Associate - Course Completed
SCMS College - Cochin (Kerala), India Sep 2009 to Aug 2010 "Diploma in General Management " The Program - MDP- 1 (Management Development Program) is a structured intervention to address this need of developing mid management layer. The program emphasizes development of people management skills which will enable young managers to manage teams better.
Through this tie up with SCMS Cochin, ACIS employees nominated for the program enjoy the benefit of sponsorship to earn a Diploma in General Management while working in ACIS. Sun College of Engineering and Technology - Tamil Nadu, India Apr 2002 to Mar 2005