RAHUL EN

of Security and IT Technology Operations (Consultant)
* Responsible for design, installation, maintenance for IT operations-Technology
Support (Access controls, CCTV, Work stations, Doors, video-wall issues and
solutions, Installation, decommissioning) and Security operations (Installations,
Maintenance & decommissioning of X-Ray machines, Entrance control systems, Road
blockers, Walkthrough metal detectors, people counting sensors).
* Promote and maintain team environment
* Participate in projects related to responsibilities; may serve as technical

Troubleshooting experience in Low energy and high energy X-Ray
machines (FS, MB, MT, CX). Maintaining machines
(Electrical/Electronics/Mechanical) to reduce probability of breakdowns
Communication
Engineering
Certifications
Automation System
Engineer -2010
Pursuing Data
Science and Machine
Learning
Certification-2022
* Worked in Dubai Airports with Dubai Customs for
installation/troubleshooting errors in machines.
* To check network cables to ensure that communication is properly
working between servers and machine. Perform backup for images and
required files from servers.
* Documents all inspections, maintenance, repair work and submits
paperwork in timely basis. Maintain clear and concise business
communication proficiency, both oral and written.
* Comply with and ensure department compliance with Company health,
safety and environmental policies. Monitored work performance and
quality to maintain standards
* Inspected equipment and processes to reduce maintenance-related
downtime incidents and mitigate equipment failures
* Maximized reliability of test systems by performing preventative
maintenance and calibration.
* Determined trends affecting performance of machines, service and
maintenance processes, recommending modifications that led to 99%
increase in product durability.
* Reported errors and non-conformances and delivered corrective actions.
Allocated resources to meet maintenance team targets. Responded to
plant breakdowns and emergency callouts.
* Liaised with contractors and third parties to facilitate specialist
maintenance.

Manage and maintain computerized service requests to track service
operations and close completed Jobs in service portal
* Scheduling employee work times, resolving customer issues
* Point of contact for service-related issues (UAE, Oman, Qatar)
* Assigning Service Engineers site Visit Plan. Managed office for service-
related issues and also managed 10 Engineers for solving customer
issues.
* Meeting clients and suggest AMC
* Sometime have to be mediator, get support from manufacturer to
Engineers to solve customer issues
* Maintain and collect daily log and service report from Engineers
* Ensure that CRM is updated and all promises related to service
agreements are delivered to customer within respective time period.

Effectively develop and execute sales of factory automation solutions,
products and services (Panel wiring, Electronics /Electrical/mechanical
equipment repairing/replacing. Adding new ideas to improve efficiency of
existing projects in factories).
* Analyze customer's needs with respect to Industrial Automation products
offerings and propose solutions to customer.
* Follow up quotations, commercial negotiations and persuade/convince
customer to place order.
* Identify and cultivate strategic relationships at all levels of customer's
organization.
* Reviewed customer history to recommend appropriate products and
services. Demonstrated respect, friendliness and willingness to help
wherever needed.
* Supported team by demonstrating respect and willingness to help.
* Worked flexible hours, covering nights, weekends and bank holidays.
* Processed invoices and payment runs with complete accuracy.
* Managed on-site evaluations, internal audits and customer surveys.
* Successfully delivered on tasks within tight deadlines.
* Resolved conflicts and negotiated mutually beneficial agreements
between parties.
* Carried out day-to-day duties accurately and efficiently.
* Increased revenue by upselling and recommending products.

Ensuring to maintain quality across stores complying with legislative and
company standards by providing technical support to corporate &
individual clients (Mobile Users).
* Managed around 150 outlets/retails/wholesales/van-sales for solving
customer issues related to service and to support customer for their
rights if any manufacturing defects. Negotiate with
vendors/manufacturers for solving issues. Receive bulk stocks from
warehouse through ERP and plan for actions accordingly.
* Preparing reports on technical reports by performing analysis, root cause
analysis, design guidelines, best practices, past program lessons learned
and competitive product benchmarking information.
* Ensuring to achieve customer satisfaction by systematizing and
supervising logistics department, preparing documents as per