Rahul Gaikwad

Serving Notice Period - LWD - 24-07-2026
• Lead the Network Tower: Drive end-to-end network operations, customer
engagement, and executive reporting.
• Migration Expertise: Designed and executed migration plans, analyzing customer
provided data for seamless transitions.
• Architecture & Design: Created high-level and low-level network diagrams using
Microsoft Visio for clarity and precision.
• Major Achievements:
◦ Migrated 25 network sites and 500+ devices (Silver Peak SD-WAN, Cisco
Catalyst, Meraki switches/APs) within 3 months, managing critical downtime
windows.
◦ Configured Silver Peak Orchestrator and Meraki Dashboard from scratch,
hands-on with Catalyst and Meraki switches.
• Cross-Functional Collaboration: Worked with AD, Azure, and Firewall teams to
ensure integrated network and service setups.
• Continuous Development: Led network refresh initiatives, implement new internet
circuits, and managed device upgrades.
• Governance & Compliance:
◦ Maintained OEM license renewals and device inventory.
◦ Updated Visio diagrams and ensured accurate documentation.
• Operational Excellence:
◦ Integrated devices into ScienceLogic for monitoring and ServiceNow for ticket
automation.
◦ Delivered monthly reports, SOPs, and knowledge transfer plans and execution
• Extra Activities:
◦ Support ongoing migration projects with Cato SD-WAN, Meraki, and Extreme
Switches.
◦ Create and update Visio diagrams, HLDs, and runbooks for accurate
documentation.
◦ Participate in migration activities and join daily/weekly progress calls to ensure
smooth execution.

• Manage and maintain SD-WAN platforms: Silver Peak, Fortinet, and Cisco Viptela.
• Monitor network health and troubleshoot issues: reliability, link failures, latency,
jitter, packet loss, and utilization.
• Perform failover testing, traffic shifting, and configuration changes on CE/PE
devices as per requests.
• Validate and onboard new customer sites into operations.
• Handle router IOS tasks: password resets, upgrades, and license installations.
• Provide 24x7 remote monitoring and operational support for global LAN/WAN
environments.
• Deliver L2/L3 incident resolution, change management, and create MOPs for
planned changes.
• Coordinate with telecom providers and vendors to resolve escalated circuit and
hardware/software issues.
• Plan and execute network device upgrades and lifecycle management.
• Act as SME and SPOC for key network products; contribute technical insights for
service review reports.
• Support NOC operations and additional tasks aligned with business needs.

• Remotely manage and monitor network operations for global clients.
• Handle premium customers, ensuring top-tier service and quick issue resolution.
• Communicate effectively with customers and vendors to troubleshoot and resolve
network problems.
• Provide 24x7 NOC support for large-scale, distributed LAN/WAN environments.

• Drive service delivery operations for South Africas leading ISP - Liquid Telecom.
• Lead Planning & Provisioning team, ensuring accurate execution of customer
solutions and SLAs.
• Design and optimize network solutions (Broadband, IP Transit, L2/L3 VPN, SD
WAN, Cloud Connect) and manage transitions to SD-WAN.
• Conduct solution review meetings, interpret HLD/LLD, and ensure flawless
planning and execution.
• Oversee service configuration, testing, and troubleshooting for operational
continuity.
• Implement process improvements in OSS/BSS systems; set new workflows and
lead POCs for emerging products.
• Mentor and guide team members, monitor performance, and resolve escalations
with strategic solutions.
• Design ISP network in Cramer, working with Cisco ASR 9k, ASR 920, ME 3400,
and Juniper devices.
• Deliver operational excellence during onsite assignments, setting up processes and
managing high-pressure delivery.
• Successfully managed onsite operations for 6 months, setting up processes and
handling high-pressure service delivery.

• Provision B2B/B2C services (Broadband, Internet, L2/L3 VPN, VPLS) per customer
specific solutions and SLAs.
• Orchestrate delivery with Solution, Engineering, SDM, and Field teams to ensure
smooth, accurate provisioning.
• Design & allocate: private/public IP pools, ports, VLANs, circuits; check/assign
bandwidth and required devices.
• Create BOMs for new equipment; ensure readiness for service activation.
• Validate in Cramer & network; trace and resolve mismatches between inventory
and live network.
• Operate provisioning tools: Cramer v8, BPM, Salesforce, BBPM, Web Portal,
360/POS for enterprise, retail, and internal orders.

& Responsibilities:
• Feasibility & Planning
◦ Own order entry/management; align solutions with Tata ILL & GVPN offerings.
◦ Close tasks to SLA, lead calls with Sales, Solution Architects, Engineering; handle
high-severity escalations.
◦ Present PoP resource availability; maintain feasibility vs. provisioned tracker.
◦ Validate IP-side feasibility across AS4755 ↔ AS6453 interconnects.
• Network Changes & Corrections
◦ Drive ALU (Alcatel-Lucent) migrations and switch replacements.
◦ Correct LAG, VLAN, IP bearers; build end-to-end CLR to the CPE.
◦ Create/associate IP addresses, execute service terminations.
◦ Perform IOR/EOR: build core, allocate ports, IPs, VLANs.
• Tools & Systems (Hands-on)
◦ Cramer v8/v10: design IP circuits (L3/L2 VPN, ILL, backbone, international).
◦ Salesforce: manage opportunities, solutions, and feasibility closure.
◦ Metasolv 6, CBOSS, BPM, Viznet, TACACS (PuTTY): enterprise/retail/internal
order & inventory management.