Rahul Gudipati

• Installed, configured, and maintained operating systems, applications, and peripheral devices for over 300+ users.
• Managed Office 365 users, licenses, and MFAconfigurations.
• Trained new employees on IT onboarding processes and software usage best practices.
• Provided AV support for university events, including projector setup, sound system configuration, and multimedia troubleshooting,
ensuring smooth execution of lectures, seminars, and campus-wide presentations.
• Installed, configured, and maintained SentinelOne and ESET Endpoint Security solutions across endpoints, ensuring robust
protection against malware, ransomware, and zero-day threats.
• Assisted with hardware deployment, imaging systems and performing upgrades or replacements.
• Trained new employees on IT policies, tools, and security best practices to ensure compliance and efficiency.
• Managed Active Directory tasks such as user account creation, password resets, and group policy management.
• Delivered timely and effective technical support to over 300+ users, minimizing downtime and improving productivity.
• Diagnosed network failures; prepared and crimped Cat 6 cables.
• Proficient in using ticketing tool, ensuring timely resolution and adherence to SLAs.

• Resolved desktop, Internet, and printer-related issues, ensuring swift problem resolution.
• Identified and resolved network connectivity issues promptly, ensuring minimal downtime.
• Managed the shifting of PCs, phones, and printers, including cabling and crimping Internet cables.
• Handling all types of aspects of administration tasks such as Day-to-Day monitoring, Installing, Configuring, Updating and troubleshooting
of desktops, laptops, and printers.
• Tracked and managed IT inventory, including hardware, software and licenses.
• Installing the printers to end users and configuring the printer in the network.