assistant manager accounts
Artech LLC
Total years of experience :14 years, 4 Months
Leading a team of 8 FTE’s For North America Region- Artech LLC
•Leading an accounting team of 8 FTE’s - Order to Cash
• Transitioned the newly acquired business for North America.
•Responsible for following up outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.
•Providing the customers variety of solutions (reschedule and postponement) in order to reach to the best possible of settlement / deal
•Identified process issues with reporting method and proactively introduced new procedure for the operations department, improving report quality.
•Credit Risk assessment of potential customers.
•Planning & forecasting for billing volumes.
•Timely and effective resolution to unidentified payments.
•Resolution of customer billing disputes (Billing).
•Preparation of delinquent account reports & weekly DSO report for management review.
•Ensuring smooth execution of month end activities.
•MIS Reporting - Revenue Accrual report, Market Aging Report.
•Handling client & team grievances and ensuring resolutions at first place.
•Training and performance appraisals for the entire team.
•Attrition Management.
•Familiarize the team with the customer needs, specifications, targets, the development process, techniques and tools to support task performance.
•Analyze various reports including process dashboards & team performance reports.
Credit Risk assessment of potential customers.
•Execution of accurate billing to Government Clients.
•Timely and effective resolution to unidentified payments.
•Resolution of customer disputed and queries related to Billing and Payments.
•Preparation of delinquent account reports & weekly DSO report for management review.
•Ensuring smooth execution of month end activities.
•MIS Reporting - Revenue Accrual report, Bad Debt Report.
•Handling client & team grievances and ensuring resolutions at first place.
•Analyze various reports including process dashboards & team performance reports
Invoicing & Billing process. Creation of Sales orders and credit notes.
•Reconciliation of customer accounts.
•Single point of Contact for all customer queries i.e. about product & services, Billing issue, statement issue etc.
•Effective resolution of customer complaints within given timelines.
•Identification of unallocated cash.
•Responding to Customer/Stockiest queries in a timely manner i.e. via Call/mail/Fax.
•Preparation of Bad debt write offs and auto allocation reports.
•Month end reports including Aged debtors report and Bad debt write offs
Finance & Accounts) on rolls of Magna Info tech
•Worked for Shared Services for APAC region.
•Execution of credit check of potential customers before setting up in company’s master database and setting up of credit limits.
•Track and follow-up contract to ensure authorization and filing/indexing of signed contracts along with all supporting records for all executed contracts.
•Invoicing & Billing process. Creation of Sales orders and credit notes.
•Reconciliation of customer accounts.
•Single point of Contact for all customer queries i.e. about product & services, Billing issue, statement issue etc.
•Effective resolution of customer complaints within given timelines.
•Identification of unallocated cash.
•Responding to Customer/Stockiest queries in a timely manner i.e. via Call/mail/Fax.
•Preparation of Bad debt write offs and auto allocation reports.
•Month end reports including Aged debtors report and Bad debt write offs
Finance & Accounts)Order To Cash
•Worked for Shared Service Center for AMEA and UK regions.
•Transitioned the Order to Cash helpdesk.
•Handle escalations and providing client with relevant resolution.
•Calibration calls with clients and operation team every week.
•Helping the teams to process the transactions on zero error benchmark. Implementation of process improvement ideas to ensure 100% accuracy.
•Extensively working on SAP.
•Live monitoring of credit worthiness of various customers and group companies.
•Providing the credit report of customers to various Serco divisions across India, UK & Europe.
•Creating sales orders and credit notes.
•Executing urgent billing requests based upon the requirements
•Maintaining Customer master database in SAP (existing and new).
•Preparation of various business reports (Direct debit tracker, Credit analysis report).
Nov’ 11 to May ’12, Aegis India as
Banking Operations
•Process Westpac Banking Corporation Australia.
•Cheque Payments - Make online payment to the customers, on the basis of request received from Bank.
•SLA (Service Level Agreements) which involved high possibility of NLL (Non Lending Loss).
•Identification of Unclaimed money in various Westpac Bank accounts and unprocessed Cheques.
•Work & Target allocation to team members as part of queues management
•Preparing & conducting monthly Knowledge Aptitude Test to increase & test the knowledge of team members.
Achievements :
•Developed the Billing tool for error free invoicing for all regions-Multitex Filtration.
•Streamlined the O2C process for India - Eli Lilly Pharmaceuticals.
•Single handedly transitioned the AR Helpdesk from Genpact to SERCO SSC
•Got appreciations and feedbacks from various customers and business divisions
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