Senior Customer Relations Officer
AL-MUZAINI EXCHANGE
Total years of experience :9 years, 8 Months
• Assist customers with routine account-related requests such as: funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about checking transactions, inquiries about foreign currency availability, and check verification requests by third parties.
• Zero Tolerance in Maintaining Customer Confidentiality
• Experience in SWIFT Alliance and Pay-gate Maestro.
• Undertake modification of swift messages MT103 (Customer payments) and upload Verifying and Authorizing payments without error. Handling creation, modification, verification and authorization of all type of swift messages like 103, 110, 192, 195, 196, 199, 200, 202, 210, 299, 300, 399, 999.
• Carrying out KYC on customers, ensure all customer information if fed accurately in the system for each transfer and customer registration.
• Update, amend transaction records as and when required.
• Strict Commitment to CBK procedures.
• Sending inquiries, follow-up/reminder to correspondent banks both email and SWIFT.
• Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results.
Teller
Worked as Assistant Professor for engineering graduates
Worked as customer relations executive for 3 months for a work experience in a company.
Got many awards during the academic years.Selected as best student for paper presentation at college