Route Controller
Wataniya Airways
Total years of experience :20 years, 8 Months
1. Create, modify, and adjust core pricing structures based on data-driven evaluation of market performance, competitive environment, and fare usage; Implement market-specific sale fares as needed to stimulate demand.
2. Gather and analyze data at system or market level to better understand market / system dynamics Functional Competencies.
3. Ensure compliance with government regulations regarding taxes.
4. Provide regular and ad-hoc pricing analysis.
5. Collaborate with Revenue Management to develop and implement price strategies including segment strategies for assigned markets.
6. Analyze market dynamics, pricing trending, and market opportunities.
· Answer and handle all feedback's received from different contact channels and ensure they are registered in the respective records (CFS, FCR & Alshaya Card).
· Completion of any assigned task given by the supervisor with efficient use of the Contact Center tools in accordance with the quality standards.
· Daily check of the voice message and comment card and ensure that no records and comment cards are left pending or opened.
· Taking ownership of each contact, manage each request in a timely, honest and professional manner and dispatch efficient communication to ensure our customers’ complete satisfaction.
· Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions.
· Ensure that the complaint feedback management procedure is properly followed.
· Registration of Staff Hotline feedback's whenever required.
· Support other colleagues and supervisors to accomplish pending tasks when needed.
· Meet with internal or external customers when required.
· Participate in outbound calling activities whenever required.
1. Perform administrative and secretarial duties with wide latitude for exercising discretion and judgment.
2. Prepare letters, a portion or all of which may be composed or compiled on the basis of personal knowledge of the subject matter
3. Receiving, organizing and handling all of the inward and outward correspondence and communication.
4. Arrange for and schedule appointments for the executive, including interviewing callers and making proper referrals; prepare material and make arrangements meeting as required.
5. File correspondence, store and retrieve data on computer.
6. Operate office equipment such as photocopiers, fax machines and computers.
1. Analysis between the bank entries and our revenue sales
2. Preparing daily sales report across all revenue channels ( online and offline )
3. Generate Daily Analysis of load factor reservation and revenue SWAT analysis.
4. Create a monthly report for Revenue per Flight and revenue of sales
5. Calculate the Fuel receipts and an analysis of the finance entries and the operations figures
6. Monitor and audit penalties and fees from the Reservation agent’s entries.
1. Sales monitoring and look into the load factor of each market (AU levels, Route profitability versus booked load and requirements to hit target/profit).
2. File the Fare in to the system and study how it will impact in terms of Yield.
3. Setting up promotions that can push the LF and yield to the needful target
4. Benchmark research and analysis of our competitor’s promotion activities comparing to Jazeera airways fares.
5. Update taxes, fees and charges.
6. Handle sales team quotation requests and advise the fare needed for the market
7. Prepare Event Calendar to track any high season around the region
8. Supervising employee’s performance in term of revenue and providing training if required.
9. Communicate fare rules, reservation fees and palatines changes to internal stakeholders
1- Customer Service:
-Trying to handle the problem with our passengers and help them as much as we can.
-Booking tickets, change the flights and do the reconfirmation.
2- Team Leader:
-Follow up the problems, check the daily attendance and handle the daily reports to the manegers.
3- Trainer:
-Give the training for the new Agents and explain about the company's policies.
-Traveling to the other countries and give the training to our out-station Agent's and the travel agencies.
4-Administration:
-Check the booking and find out if there was any mistakes by the agents or the customer.
-send the payment, bookings and the errors that we could face in the future
-answering the emails from the customers about there problems.
-Get the companies to do them the promotions at the malls and take some picture (( if needed )).
-Explain as much as we can to the Customers about our product .
-Helping the customer and try to get the target of my work, give some advice's that can satisfies the customer and benefits the company
Business management
Business Management focusing on Finance management such as ( accountant, banking and investment)