Raja Moghlbieh

• Oversee and manage multiple platforms such as Alibaba, Grafana, uHoo, Disrupt-X, Libelium, ZEBRA, STC & Mobily M2M for (NB-IoT & LTE) Simcard’s.
• Lead the preparation of Technical and Commercial proposals on the Etimad platform, managing the full RFP lifecycle from initiation to submission.
• Lead IoT pre-sales activities including solution design, client engagement, and proposal development.
• Manage the provisioning of SIM cards for Air Quality Index (AQI) sensors (indoor and outdoor), smart water sensors, smart agriculture sensors, and other IoT devices.
• Oversee testing, integration, and on-site installation of sensors and their connection to relevant platforms.
• Manage day-to-day business operations to ensure smooth execution and service delivery.
• Collaborate closely with cross-functional teams to ensure successful project execution and timely delivery.
• Design, deploy, and maintain IoT solutions for clients across multiple industries.
• Manage budgets and operational costs, negotiate contracts, perform administrative duties, and analyze operational data and statistics.
• Oversee sensor and device management, ensuring availability, security, and optimal performance.
• Monitor system performance and identify opportunities for continuous improvement and optimization.
• Plan and manage customer support operations to ensure high service quality and client satisfaction.
• Lead product management activities for IoT services, including defining product roadmaps, business plans, and service offerings to achieve measurable business outcomes.
• Ensure quality assurance and compliance throughout IoT project implementation.
• Analyze customer feedback and survey data, and develop action plans to improve service quality and performance.

• Oversee and manage day-to-day business operations to ensure efficiency, continuity, and high performance.
• Collaborate with cross-functional teams to ensure successful planning, execution, and delivery of projects.
• Design, deploy, and maintain IoT solutions across multiple industries, ensuring reliability and scalability.
• Manage budgets and operational costs, negotiate contracts, perform administrative functions, and analyze performance data.
• Oversee the availability, security, and lifecycle management of sensors and connected devices.
• Monitor system performance and identify opportunities for continuous improvement and operational optimization.
• Lead and manage customer support operations to ensure high service quality and customer satisfaction.
• Drive product management initiatives for IoT services, including defining product roadmaps, business plans, and service offerings to achieve measurable business outcomes.
• Ensure quality assurance and compliance throughout all phases of IoT project implementation.
• Analyze customer feedback and performance data to develop action plans and enhance service delivery.

• Plan, direct and coordinate all company's operations, ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
• Generate sales forecasting & activity sales reports, analytics & productivity, CRM maintenance, performance reports in addition to weekly, monthly, quarterly and annual reports.
• Develop roadmaps, metrics and measurements to track progress relative to operational efficiencies and sales productivity.
• Plan and support sales and marketing activities.
• Oversee Pre-sales process; RFO, Planning, Survey & approval.
• Supervise and monitor telecom systems (TAWASOL, ICMS, CRMD and JIRA).
• Manage customer support and ticket tracking systems.
• Review financial statements and data. Control operational budgets.
• Analyze critical data and information to assist in achieving optimal results.
• Monitor and evaluate performance and implement improvements.
• Facilitate coordination and communication between support functions.
• Attend conferences and professional association meetings and promote product solutions and brands to increase lead and drive sales.

• Launch key sales tools to increase intelligence and likelihood of building pipeline and opportunities.
• Provide overlay sales support to Business Partners and Sales force on customer sales engagements.
• Lead the development and management go-to-market strategies for identified growth initiatives.
• Initiat significant growth in sales that moved virtual call control software offering into mainstream.
• Provide sales support to business partners and the high touch sales force on customer sales engagements.
• Prepare of presentations about the products or services with all their values for the usage of the sales
department.
• Coordination and organization of demand generating activities like tradeshows, company events or customer
workshops .
• Drive improvements in forecast accuracy and marketing spend analysis, as well as providing input into the
planning process based on marketing results.

• Provide high levels of technical and telecommunications support.
• Test, fix and resolve technical problems in telecommunication devices.
• Maintain software development, troubleshooting, customer support satisfaction and data analytics.
• Install, configure and maintain software applications, operating systems, administration and network
monitoring.
• Provide support desk software and ticket tracking systems.

• Work directly with users having issues throughout entire problem solving process, including identifying the
problem, determining the cause, conducting an investigation, explaining and following up on issue.
• Integrate cell phone data support into current systems, enabling companies to monitor and document usage.
• Coordinate with product developers, software designers, testing and consultants to ensure completion of
project requirements in a timely manner.
• Identify bottlenecks in development process and facilitate usage of advanced technologies, new tools or
enhanced processes.
• Facilitate workflow, re-allocate resources, decrease project cycle time and ensure attainment of goals.
• Oversee creation of documentation and technical drawings used as manuals or guides for internal systems or
external products.

• Plan, build and manage the implementation of the company services which include design of multiple projects
plan for creating standards, clientsworkstatiions upgrades and consultations, switching systems, cabling, PBX
and fiber optics.
• Develop test plan and manage compliance upgrades for all home and field servers including hardware platforms,
backup software, communication and power supplies.
• Manage, maintain, setup the development and implementation network infrastructure engineering including
network server system, WAN, LAN, wireless networks and internet service.
• Design and deployment of large scale local and wide area network systems including TCP/IP, Subnetting, DNS,
DHCP, xDSL, T1 and DS3.
• Implement layer 3 routing and layer 2 switching with dynamic routing protocols.
• Install and maintain portable radios, repeaters, base stations, UPS backup power systems,
• Perform maintenance on out building lighting systems, radar, towers and antennas.
• Provide escalated IT support including hardware troubleshooting, backup and recovery, email communication
and application support.
• Setup and maintained LAN connectivity and wireless networks.

• Provide escalated IT support including hardware troubleshooting, backup and recovery, email communication
and application support.
• Lead teams in the design of new applications, configuration of system upgrades and development of new
programming tools.
• Oversee projects to design and implement local IT infrastructure, data centers, network systems and servers.
• Set up, configure, install new and existing network systems and hardware security systems, anti-virus, control
software, firewalls, and passwords.
• Create business processes, standards, templates optimize IT project
development.
• Research, analyze and recommend implementation of technologies or systems hardware.