Sales and Marketing manager
Shiffa Dubai Skincare
Total years of experience :19 years, 9 Months
Shiffa Dubai Skincare: Shiffa is an award winning, natural, organic and holistic beauty range developed by Dr Lamees Hamdan Al Shamsy.
Shiffa is an exclusive brand for Sephora in the Middle East (UAE, Qatar, Kuwait and Bahrain), Sephora Australia, Japan, UK, USA and Canada. We are also available in Dubai Duty Free and many high end Spas in UAE and around the world.
Responsibilities:
•Assigning sales territory, target groups and sales quotas
•Coordinating sales activities with other work units or departments
•Preparing and submitting plans, budgets, progress reports and annual sales reports
•Managing human resource functions e.g. hiring, training, performance reviews
•Researching competitors' products/services
•Developing goals and objectives, projects and priorities
•Developing and conducting sales campaigns, as well as marketing and promotional plans
•Establishing and directing the marketing and sales activities of an organization including advertising and public relations
•Building up a better customer relationship, understand their needs, and try to make them satisfied without compromising with the company profits
•Maintaining long lasting customer relationships
•Continuously motivating the sales team, and inspiring them to stay focused on company’s goals
•Developing new strategies, tactics, and plans for future growth of company
•Generating new business and opening new doors
Brand Manager :
1- Rougj: a well known Italian skincare pharmaceutical product launched in UAE in 2009 and has been in Europe since 1987, now Rougj is available in many pharmacies in UAE including the biggest chains like Binsina, Boots, Manarah, CHS, Lulu, Medicine Shoppe...etc. also some major hospitals and dermatology clinics in UAE
2- Raspberry Ketone: a well known American slimming product, became very famous and fast moving after the episode when Dr. Oz talked about it in his TV show.
Responsibilities:
Supervising and motivating our promoters to ensure that we deliver the highest standards of customer service, in addition of giving them the right and complete training about our products and making sure they have all the tools they need to achieve their tasks.
Preparing the schedules for our promoters and making sure they always have enough stock in all pharmacies where we exist.
Giving training to new staff, including full explanation about our products, hair test, skin analysis... etc.
Negotiating commercial terms and marketing plans with our existing costumers and potential ones.
Manages giveaway and promotional distribution and requests.
Involved in hiring new staff.
Involved in negotiations with other companies in case if we want to bring a new product.
Making presentations to doctors, hospital doctors and pharmacists in the retail sector.
Organizing conferences for doctors, Pharmacists, and other medical staff.
Building and maintaining positive working relationships with our clients and customers.
Keeping detailed records of all contacts.
Planning work schedules and weekly and monthly meetings.
Prepare for events where we present our product Rougj.
Keeping up with the latest clinical data, activities, marketing campaigns, products, ....etc. of other competitors.
Develops and executes marketing plans, programs, and materials.
responsible for online marketing including social media.
Responsibilities:
Assisting the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
Assisting the Sales Manager in generating sales opportunities by identifying appropriate business targets.
Supervising Sales Representatives
Assisting with sales rep questions, concerns and product/service questions.
Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
Delivering positive feedback, Employee Rewards and Customer Recognitions to employee
Communicating all employee relations issues, concerns, and incidents to Sales Manager.
Responsible of interviewing, hiring, and training employees.
Planning, assigning, and directing work.
Contacting clients on regular basis, closing deals.
Media planning and event management.
Responsibilities:
Meeting and greeting customers when they arrive.
Anticipate, identify and ensure customer needs are being met in the best possible way.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
Holding regular staff meetings to keep staff up to date on all aspects of the Salon’s operation.
Ensure equipment is maintained in good working order.
Maintain professional relationships with suppliers and providers.
Developing and implementing the marketing plans.
Managing advertising.
Media planning and event management.
Demonstrate an exceptional level of professionalism for the staff to emulate.
Create a motivating environment of sincerity, warmth and fun for staff and guests.
Implement Negative Staff Behavior and Dismissal guidelines with follow-through.
Develop Salon’s Marketing Strategy and ensure a consistent image is being portrayed.
Be proactive in developing publicity opportunities and effectively dealing with media.
Develop and maintain gracious and efficient front desk procedures.
Maintain and update all necessary internal and external signage.
Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
Guide business decisions by staying on top of Salon industry trends.
Maintain a strong menu of services with both exceptional artistic and aesthetic value.
Maintain loyalty from existing customers through regular review visits.
Responsibilities:
Clean; sterilize; and maintain laboratory equipment and work areas.
Collect specimens.
Prepare samples for testing and analysis.
Operate laboratory equipments such as: microscopes, spectrophotometers……Etc.
Weigh, analyze, and measure ingredients used in testing.
Record and compile test results.
Prepare patients files and keep them organized.
