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Rajab Ali, Head of HR & Automation

Rajab Ali

Head of HR & Automation·Crystal Facilities Management (UK based)

Pakistan

Bachelor's degree, Human Resources

Work experience

Total years of experience: 5 years, 1 months

Head of HR & Automation

January 2025 - Present

Crystal Facilities Management (UK based)

Karachi, Pakistan

January 2025 - Present

▸ Lead the HR function across UK operations, providing strategic direction on
workforce planning, employee relations, and organisational development in line
with UK employment law and best practice.
▸ Ensure full compliance with UK employment legislation including the
Employment Rights Act, Equality Act 2010, Working Time Regulations, GDPR
(UK), and National Minimum Wage requirements.
▸ Drive HR automation initiatives across payroll, onboarding, absence
management, and performance tracking, reducing manual processing time and
improving data accuracy organisation-wide.
▸ Oversee end-to-end recruitment and talent acquisition for frontline FM roles
(cleaning, security, maintenance), ensuring swift turnaround aligned to
operational demands.
▸ Manage employee relations casework including disciplinaries, grievances, PIPs,
and redundancy processes, ensuring consistency, fairness, and legal compliance
throughout.
▸ Partner with senior leadership to design and implement people strategies that
support business growth, improve retention, and strengthen the employer
brand.
▸ Design and maintain advanced HR dashboards and MIS reporting for headcount,
turnover, absence, and payroll metrics — delivering Board-level insights.
▸ Lead rollout of a new HRIS platform covering system configuration, data
migration, user training, and change management.

Company industry:
Facilities & Property Management

Manager HR – HR Operations & Payroll

October 2022 - December 2024

Level 3 BOS (Mobilelink-USA &

Karachi, Pakistan

October 2022 - December 2024

▸ Owned end-to-end bi-weekly payroll for a 2, 500+ employee multi-state US
workforce — single point of accountability for accuracy, timelines, and controls.
▸ Executed payroll processing covering base pay, overtime, commissions,
bonuses, incentives, retro, and off-cycle adjustments with automation-driven
validations.
▸ Managed employee lifecycle actions (promotions, demotions, transfers,
terminations) ensuring real-time system updates and payroll alignment.
▸ Ensured full compliance with FLSA, FMLA, Title VII, EEOC, and state-level
minimum wage and overtime laws, proactively mitigating wage-and-hour risk.
▸ Designed and maintained advanced HR and payroll dashboards using Excel
automation (Power Query, Pivot Tables) to monitor accuracy, commissions,
headcount, and compliance.
▸ Led performance management, employee engagement, and training
compliance, linking KPIs, appraisals, and completion metrics to variable pay
eligibility.
▸ Delivered executive-ready analytics on payroll trends, attrition, compensation
movement, and workforce costs to support leadership decisions.
Key Initiatives & Strategic
▸ Payroll Governance & Automation

Company industry:
Retail & Wholesale

Team Lead – HR Operations & Payroll

October 2021 - October 2022

PTCL & UFONE

Karachi, Pakistan

October 2021 - October 2022

▸ Took full ownership of monthly and bi-weekly payroll for 1, 500+ employees
including salaries, incentives, commissions, bonuses, and retro adjustments.
▸ Managed employee lifecycle actions ensuring alignment with payroll, policies,
and compliance requirements.
▸ Partnered with Finance and payroll vendors to resolve discrepancies, maintain
controls, and ensure smooth disbursements.
▸ Led HR operations and employee engagement initiatives: onboarding,
recognition programmes, surveys, and retention action plans.
▸ Developed and maintained HR and payroll dashboards (Excel/Pivot Tables/Power
Query) to track headcount, attrition, and payroll accuracy.
▸ Ensured compliance with SOPs, labour laws, and audit requirements while
mentoring junior HR staff.

Company industry:
Telecommunications

Coordinator – HR Operations & Payroll

October 2020 - January 2021

PTCL & UFONE

Karachi, Pakistan

October 2020 - January 2021

▸ Maintained employee records, attendance, and leave data.
▸ Assisted in payroll coordination, HR reporting, and documentation.

Company industry:
Telecommunications

Education

IBA

January 2018

January 2018

Bachelor's degree, Human Resources

Pakistan

Skills

ADP ENTERPRISE

Intermediate

AUTOMATION

Intermediate

BUSINESS INTELLIGENCE

Intermediate

CERTIFIED PAYROLL SPECIALIST

Intermediate

COORDINATING

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

MICROSOFT SHAREPOINT

Intermediate

SAP HUMAN RESOURCE MANAGEMENT SOFTWARE

Intermediate

WORKDAY SOFTWARE

Intermediate

Training and Certifications

Certifications
CHRP® Certified HR Professional