ServiceNow Administrator & Developer
WIPRO
Total years of experience :2 years, 9 Months
• Project - National Grid plc
• Duration - September 2021 to present.
• Role - ServiceNow Administrator/Developer Responsibilities: -.
• Oversee the National Grid project as a ServiceNow Administrator within the Operations team, ensuring optimal platform performance and availability.
• Customize and configure ServiceNow Modules (Incident, Problem, Change and Service Catalog) to align with business requirements, resulting in maximum increase in eficiency.
• Develop and maintain custom applications and modules using CAD in ServiceNow, addressing specific business needs and extending system functionality
• Collaborate cross-functionality to gather requirements, design workflows and implement solutions, streamlining processes and improving eficiency.
• Conducted regular audits of user access and security settings to maintain data integrity and ensure compliance.
• Generated reports and dashboards in ServiceNow to monitor key performance indicators and track system usage.
• Assisted in the training and onboarding of new users, providing support and guidance to ensure a smooth transition.
• Experience in updating the SLAs for various ITIL processes as per the client requirements.
• Aided clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis.