Rajeev George

 Assess the business opportunity and technical feasibility through a prospect evaluation process and manage the Sales Force and other CRM and reporting the same to the Manager.
 Office administration and managing the Delivery counter office as well as office support staffs.
 Developing, managing and retaining the Customer base in a professional way.
 Both international and domestic inbound enquiries dealt with swiftly and professionally.
 Customs Clearance of shipments thru Dubai Customs portal (E Mirshal II) and delivery of the import shipments to the customer’s door steps.(DDU/DDP Shipments)
 Liaising with Customs with regard to all business related matters.
 Monitoring the daily warehouse operations and transportation with the respective coordinators to function it effectively.

 Taking care of daily Station/Flight Operations on shift basis in a smooth and efficient way as Shift in Charge (Duty Manager) and as acting Station Head in the absence of SH.
 Monitoring all the allocations during flight operation and all ground handling activities by the GHA and strict adherence of Service Level agreements and thereby maintaining OTP for the Station performance.
 Giving flight briefing/debriefing to the Ground Handling Authority before and after the flights and trained the team to handle the passengers/flight in an efficient way.
 Handled irregular flight operations including delays and diversions in an efficient way.
 Responsible for all Pre Flight and Post Flight activities (including manual updation of baggage and payments).
 Handling of Station (airport) sales and entire cash handling for the shift and depositing the same to bank thru online portals on daily basis.
 Liaising with Air Traffic Control and other related authorities for the flight operations.
 Develop rapport with the customer base, answer to the queries of the customers in an ethical and informative way and find appropriate solutions to customer’s problems.

 Lead for the Flight and acts as Shift in Charge/Flight Supervisor in the absence of Supervisors.
 Ensuring safe and secure operation of Flight departures on or before the scheduled time.
 Providing good and satisfactory service to the passengers and maintaining a positive attitude and
a professional approach.
 Expertise in verification of documents (travel & Supporting) and identifying forged/counterfeit
Passports & Visas.
 Profiling the Passengers in a diplomatic way, checking the credibility of their travel, and
complying with the respective authorities (Immigration & Customs).
 Ensuring a smooth and efficient functioning at Boarding Gate as a Gate Controller.
 Expertise in error free Check-in (MACS), reservations using MARS, Ticketing, Excess Baggage
Collection, and Baggage Tracing using World Match Tracer etc.

 Flight Security In-charge (Access Control) during arrivals and departures

 Handling Customer queries/complaints related to Credit Cards over the phone

 Responsible for general office administration and overall effective functioning of the factory.
 Establishing work priorities and delegate work to office support staff.
 Liaising and maintaining excellent rapport with international clients.
 Responsible for timely delivery of desired quantities as per quality and design specifications.
 Responsible for fabric & raw material sourcing.
 File Management, Inventories, designs and store room in charge.
 Making weekly wages for employees and payment follow-ups.