CRM
MindPool Technologies
Total years of experience :20 years, 8 Months
Participating in CRM Real Estate- Implementation
, Marketing & Sales
AJAX FIORI (SAP CRM 7.0 - Implementation/Support
Participated as Functional Solution Architect and prepared Functional spec for Spare parts management in Service process.
Successfully closed the Business critical issues in time.
Project : Ericsson (support & Development
Implemented Internet Sales and development.
Extensive Interaction with Business owners.
Conducted AS-IS Study & To-Be Analysis WorkShops.
Contribution in preparation of
Configuring and maintain Functionality of Marketing Resource and Brand management & Loyalty Management.
Create custom, role-based, marketing performance management dashboards.
Real time offer Management and Outline agreements.
Project: Intel - Implementation MKT, PCM &
on SAP CRM 2007 to implementation MDF for INTEL.
Ensures that the business requirements are clearly understood and translated into SAP solutions that meet the business requirements.
Ensures that line of business’s needs, not effectively addressed within the current solutions, are communicated and understood by global IT team for take up into next enhancement cycle and/or the standard product development cycle.
Leads and manages implementation projects for our customer in all regions, working closely with global IT team and the project team,
Implementing CRM 2007 upgrade and implementing MDF for PCM.
Ensures that the business requirements are clearly understood and translated into SAP solutions that meet the business requirements.
Defines technical solutions for business requirements, and assumes a leadership role within the organization as a champion and spokesperson for the technical solution
Participating in client Business Process and mapping with SAP requirements.
Participating in Blue Print phase with ARIS business flow diagrams.
Closely working with Funds & claims management teams in Clients side to understand the business process for MDF (Market development funds).
Configuring Path finding system for client requirement to handle GAP analysis.
Working on WEB UI configuration Tool to enhance and changes the navigation & work centre area according to client requirement.
Implemented SAP BCM 7.0 with all High Level configuration, IVR setup, Monitoring & reporting.
Client: Unilever - SAP
Sales Proposal Management:-
Full fledged working exposure on PC-UI & IC WebClient.
Implementing Sales Proposals Management for Financial Products.
Direct Sales -- Proposal Inputs, Proposal Development, Validation and Approvals, Sales Completion, Validation/Order/Contract Completion.
SPM Scope for Indirect Channel --- Process Details, Indirect - Indirect Reseller Initiated Deal Sales Process, Channel access to SPM, Indirect - Calculation Requirements and Rebates - Bids & tenders.
Leasing within SPM - Deal Types, Lease Contract Offerings, Frame or Multiple Equipment Agreements and SPM to Service & Lease Contract Integration.
Multi-Country Deals - Representation of Deal Types and different Process Scenarios in Proposal Development.
Direct Deal Type - Capital Lease / Operating Lease / Hire Purchase.
Approvals -- Equipment approval, proposal approval, country contract approval and (Interim agreement) contract approval.
Avaya Global Connect Limited is a leading enterprise converged communication solutions provider in India. Offerings range from converged voice, data and video networks to contact center solutions to unified messaging solutions, and customer services. In order to provide best-in-class converged communications products and solutions, Avaya Global Connect has partnered global
Technology leaders---Polycom, the world's leading video-conferencing solutions provider; NICE Systems, the Israel-based customer experience management specialist and LG, a leading global player in EPABX and KTS products
Participated in implementation of Channel Management.
Prepared Business Process in Blueprint for partner management, Channel Sales and Channel Marketing.
Implemented ACE on User access management: - Configure Typical Business Objects to a partner Company.
Configure Authorizations like Dynamic.
Maintain Rules, Rights and User Groups.
St. Jude Medical is dedicated to making life better for cardiac, neurological, and chronic pain patients worldwide through excellence in medical device technology and services. SJM Manufactures
SAP Global Marketing is in the process of developing a regional shared service in the Direct Space called Lead Generation Services (LGS) and consists of TeleWeb Services, Campaign Management Services, and Database Services.Improve the quantity and quality of leads; to enable faster campaign execution; and to provide economies of scale.
Business Partner Monitoring.
Marketing Planning and Budgeting.
Campaign Planning/preparation/execution and analysis.
Lead Management.
Leads and Activity reporting and Leads hand-over to sales.
CRM@SAP Marketing BW Reports and Online reports.
Online reporting in ICP.
Experience on Staging engine and upload tools in ICP.
Key Figure Planning in Budgeting & Reporting.
Extensive working knowledge on Segment Builder.
Workflows in CRM@ SAP GLOBAL MARKETING.
Extensive working knowledge on IC WINCLIENT.
Executing the campaigns across Interaction Channels (INBOUND & OUTBOUND).
Extensive working knowledge (INBOUND &OUTBOUND) Tele Sales.
Working Knowledge on Case management (Linking existing business objects to a case and linking
electronic documents, such as forms and policies, to a case) in PC-UI
Monitoring component middleware-CCMS
Monitoring component SAPphone(SPHB) &SAPconnect(SCOT).
SAP CRM Functional Consultant
E2E Infoware, Singapore
Avaya Global Connect Limited is a leading enterprise converged communication solutions provider in India. Offerings range from converged voice, data and video networks to contact center solutions to unified messaging solutions, and customer services. In order to provide best-in-class converged communications products and solutions, Avaya Global Connect has partnered global
Technology leaders---Polycom, the world's leading video-conferencing solutions provider; NICE Systems, the Israel-based customer experience management specialist and LG, a leading global player in EPABX and KTS products.
Configuration in CRM (business partners).
Mapped the CRM classification with R/3 Account groups
Experience with Business Partner Cockpit & Fact sheet.
Organizational frame work.
Created wizard for automatic organizational determination along with new division and distribution channels.
Create New Product master.
Product Catalog in CRM Internet sales &CRM Online store.
Create Sales Orders in internet sales.
Expertise in online and offline marketing scenarios such as Marketing Planner.
Campaign Management automization.
Trade Promotion Management, and Customer Segmentation using Target Groups.
Interacting with Channel Partners and clients in business process mapping and gap analysis.
Handling user training and documentation.
SAP SD CONSULTANT
Curtis 1000 is headquartered in Duluth, Georgia and is composed of six strategically located, Full-service regional operation centers across the country. Curtis 1000 utilizes the latest technology in printing; state-of-the-art equipment allows us to be your one-stop-shop.For all of your printing and fulfillment needs. Curtis1000 offer the most efficient and effective e-business solutions. Curtis1000 are a leader in providing custom-printed envelopes, labels, forms, office/promotional products, mailing and fulfillment and digital document services.
Defining and assigning SD Enterprise structure.
Defining and assigning number ranges for sales, delivery and billing documents
Settings for field selection of customer master data.
Defining new sales and billing document types.
Copying controls for sales, delivery and billing documents.
Sales information system.
Co-ordination with ABAP team for designing layout sets.
Co-ordination with basis consultant for authorization profiles.
Configuration of promotions and sales deals.
Pricing and rebate agreements.
TATA MOTORS is India’s most reliable, dynamic and futuristic automobile manufacture. They has more than 130 models spanning wide range of commercial vehicles, passenger cars and maulti-utility vehicles, TATA Motors provides the wheels for India growth. We have developed a culture of customer focus that has ensured that we are close to our customers. As aAsst Manager-Business Dev, lead a team of 3 Executives in increasing the clientele list and in turn increasing the branch revenue by 200% in 4 months. Joined the company as an Executive and promoted into Manager Category in 7th month.
Responsible for Business performance of the Unit
Responsible for Sales & Support Operations to the Client
Responsible for designing and implementing marketing strategies from time to time
Close association with Accounts Dept for Invoicing, Advances, Credits and Payments etc.
, and electrophysiology catheters. SJM devices offer physicians and those with heart conditions unmatched clinical performance and outstanding longevity.
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