Engineer -IT Support
Technosoft Global Services Pvt. Ltd
Total years of experience :12 years, 10 Months
• Managing Project servers, Domain controller, Software Machine, Access Control System, Documenting the project server’s configurations and supports info.
• Designing and Implementing servers(such as server Hardware, OS and Hardening) in Data Centre
• Managing DHCP server and provide network access to computer, other device.
• Managing user account and providing share and security level permission.
• File and print server administration.
• File server Backup and restore DATA with cobian backup tool and reviewing server logs for potential issues
• Troubleshooting file server issues
• Performing data encryption protection using Bitlocker and True crypt.
• Install Configure & Manage Apache tomcat server and deployed the war file.
• Troubleshooting in basic level of networking to identify the issue
• Implemented security policy and virus protection.
• Installing and configuring applications, based on user requirements.
• Providing on call support for production environment
• Day-to-day support on Windows Server and backup/restoration; job entailed frequent visit to Data Center, due to the nature of the work.
• Monitoring and updating Tickets (issues) through Incident management system, based on ITIL Process.
• Responsible for Daily, Weekly and Monthly reports.
• Provide maintenance and supervision to the whole I.T. infrastructure includes LAN, servers, switches, routers, firewalls, printers, Internet and VOIP phone etc.
• Managing user account and Computer .
• Administrating and Managing the Users on Server by providing Technical Support.
• Email Configuration to client and performing Mail Backup and Restoration.
• Troubleshooting of hardware and network related problems at sites
• Configure Local Update server for Microsoft Clients based on WSUS
• Implemented security policy and virus protection
• Ensure Anti-Virus updates are being done regularly
• Day-to-day support on Windows Server and backup/restoration; job entailed frequent visit to Data Center, due to the nature of the work.