Site Head
Construction Company
Total years of experience :24 years, 2 Months
Technical Construction company is Partnership company who deals in Civil, Mechanical & Electrical job on contract basis. This is started in 2004 and having a annual turnover of nearly 60 Crore and head office is located in Narora (Bulandshaher) U.P.
Site In charge-
1. managing staffing and responsibilities of team members to ensure that the projects are completed with in the time frame and Budget.
2. Liaising with the clients
3. Coordinating and supervising the constructions workers
4. Checking and preparing the on going site reports and maintaining the quality controls
Proprietor (Roy Furnishing)
Roy Furnishing mainly deals in Project Work in Painting. Civil maintenance, Renovation and construction work. Currently we are having vendor like, Emaar MGF (CWG), RMS Builders (Tronica City), Shradha Builders (Tronica City), Indian Oil Noida-Mathura, NPCL RAPP
Wefixit is a one stop Home Repair & Care Shop for urban households. Express Painting is the unique benefit that Wefixit provides.)
* Consumerization of brands like Repairing & Services of House Hold items. Civil, Plumbing & Express cum Mechanised Painting works.
* Managing Business Manager, Support Manager and their teams of 85-90 peoples.
* Overall accountability of appointment and managing of sales team members.
*Prepare Sales Plan for Allocated Targets for the Company.
*Regularly monitor sales Manager/ Sales Team wise performance against Targets
*Conduct Review Meets with the team.
* Lead the team by building measurable parameters for sales achievement, reporting and other promotion activities.
*Conduct regular meetings with Contractors and Panel Builders to maintain relationship, resolve issues and motivate them to buy Products
*Organize Contractor Meet / Panel Builder Meet / Plant Visits / Technical Training, etc., for customers /consultants
*Ensuring customer schedules are met to achieve 100 % delivery performance.
*Ensuring product and process change management is efficiently coordinated to meet the customer's requirement.
*Reviewing the SCM activities during pre-supply & post-supply phase.
*Managing the overall development of team members through effective and need based training.
*Managing the Entire SCM Team and operations for entire warehouse
Processes: - HP Laptop, Smart Friend by HP, Microsoft Windows XP, Dell Portable, Gateway Acer.
* Aptly trained & updated in program's specifics and client's processes, applications/utilities and products.
* Maintain the highest level of technical expertise, Soft-skills, phone etiquette skills and management skills.
* Resolve / process all escalated issues and ensure customer satisfaction.
* Attend call calibration sessions.
* Monitor and manage the team's performance metrics and the call transactions of team members.
* Conduct pre / post shift meetings with team members.
* Facilitate / conduct huddle sessions and review team's performance.
* Stack rank all team members, based on the performance metrics, attendance, quality audit scores, MIPS received, and TL's audit scores.
* Take corrective actions and preventive actions.
* Act as an interface between the team and the management and all Support functions smoothly at the highest efficiency and within the prescribed norms.
* Facilitate team building and morale boosting exercises
It is an outbound call centre. (NTL Process, EarthLink ISP)
* Managed a Team of 19 agents.
* Resolve / process all escalated issues and ensure customer satisfaction.
* Monitor and manage the team's performance metrics and the call transactions of team members
* Facilitate / conduct huddle sessions and review team's performance
* Providing them appropriate training. (Sales techniques)
* Facilitate team building and morale boosting exercises
* Sending reports on day-to-day basis
Worked in HP Blue Warranty sales Team
it was an outbound Domestic call service, worked on credit card division
Its a part of Clew World Wide Learning Pvt Ltd. who provides the training for the CPA (Certified public accountancy
CSR -Magazine coverage & contents.
•Sarvana Store inventory management.
It was the correspondence course.