Rajesh Rajendran

As assigned, leading the planning, implementation and introduction of projects for new systems and technologies.
Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non- verbal messages that others communicate; produces clear status reports; communicates tactfully and candidly.

Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions.
Makes decisions and takes timely independent action in pursuit of priorities.
Evaluates alternatives and finds solutions using a systematic, multi-step
approach.
Develops improvements and innovations to enhance performance.
Accomplishes team results by communicating job expectations; planning,
monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends;
Maintains professional and technical knowledge by attending technology workshops; reviewing professional publications; establishing personal networks.
Planning and executing marketing and sales strategies.
Leading the social media, digital and online marketing team with targets.
Generating revenue from projects with marketing and sales.
Maintain database of all sales team and prospecting activities.
Stay up to date with industry knowledge, trends and market developments.
Assist CEO and Chairman in the implementation of company business and
operational plans as needed.
Preparing and presenting reports on term end plans to higher authorities.

Major duties include IT Management, Network Management, IT Purchase, Implementation.
Follow documented processes i.e. implementing change control procedures.

• Liaising & meeting with external suppliers of IT services for the group company
• Producing reports for general manager.
• Reporting directly to His Highness
• Troubleshooting technical problems.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via help desk systems for a wide range of internal & external applications.
• Managing and handling all IT team including engineers and technicians
• IT Auditing
• Developing necessary applications as per requirement from top management
• Updating and monitoring IT accounts related to all business subsidiaries.
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of laptops.
• Providing maintenance support and break-fix solutions.

Organizing and managing all phases of the project to ensure on-time completion

Assembling and coordinating project team members; assigning individual responsibilities

Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products

Planning and overseeing the preparation and dissemination of project communications.

Sourcing and developing client relationships.

Maintain database of all sales team and prospecting activities.

Develop and maintain strong relationships with all clients in the defined market area.

Stay up to date with industry knowledge, trends and market developments.

Assist in the implementation of company marketing plans as needed.

• Providing assistance to customers for online shopping
• Up selling company products to customers
• Achieving company targets on weekly and monthly basis
• Taking online chats from customer and helping them for shopping online.

• Manage all IT purchases for the clients.
• Provide Assistance for applications and management software.
• Updating server database and daily back-ups and restore.
• Troubleshooting network and printer errors.
• OS reinstallation and keeping network safe from threats.
• Manage all IT related issues and projects.
• Troubleshoot hardware and software errors of customer’s computer.
• Manage Connectivity, Users, Resource, and data in systems.

• Provide technical support to businesses and individuals
• Install operating systems and environments as needed
• Install and configure hardware as needed
• Connect networks using wires, modems and wireless devices
• Carry out regular computer maintenance duties.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales effort with marketing and technical service.
• Analyzes the market’s potential and determines the value of existing and prospective customer’s value to the organization. Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages and compares organization’s products/services.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Identify and investigate growth opportunities for the company
• Work with all personnel and outside contacts to satisfy clients and achieve company goals
• Keep up to date on market trends and new products.